Hilton Worldwide, Inc.
Communications Agent - Full Time - Waldorf Astoria Las Vegas
Hilton Worldwide, Inc., Las Vegas, Nevada, us, 89105
Job Description - Communications Agent - Full Time - Waldorf Astoria Las Vegas (HOT0C4IG)
Job Description
Job Number: HOT0C4IG
Work Locations Waldorf Astoria Las Vegas 3752 S Las Vegas Blvd Las Vegas 89158
Duties and Supporting Responsibilities Communications
Promptly answer external and internal phone calls, emails, and guest text messages.
Provide all callers with exceptional service including warm and sincere greeting/closing and anticipating guest needs.
Answer any questions guests may have about general property inquiries.
Assist with transferring phone calls to appropriate departments.
Receive and execute guest wake up calls.
Front Office
Effectively utilize OnQ to assist guests with any inquiries such as reservation requests or billing questions.
Respond to guest emails, manage daily Kipsu messaging with guests, and complete guest requests.
Assist Bell Desk with monitoring and dispatching luggage requests as necessary.
Follow up on all above items with guests to ensure completion and guest satisfaction
Field Valet requests
Effectively utilize REX, OnQ, and HotSos to support daily Housekeeping operations.
Food and Beverage
Book and confirm in-house reservations via OpenTable
Take detailed messages regarding large party bookings, outlet buyouts or pool cabana inquiries to communicate with management team
Effectively direct guests to booking site for paid amenity requests
Spa
Answer all questions about Spa facilities and basic questions about treatments offered
Utilize Book-4-Time to book Spa reservations during off-hours when Spa is closed.
Requirements
Mandatory
Minimum of 2 years in hospitality customer service position.
Ability to effectively multi-task while remaining calm and pleasant
Adheres to, supports and carries out the strategic Company’s vision, mission and values.
Excellent communication skills in both verbal and written; is able to effectively communicate and write clearly and succinctly in the English language.
Professional and appropriate business appearance and presentation.
Must possess excellent organizational and administrative skills.
Flexible work hours to meet the demands of a 24 hour operation.
Experience working in a luxury hospitality environment.
Experience with OnQ PMS, REX, HOTSOS is an advantage.
Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
Schedule Full-time
Brand : Waldorf Astoria Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Job Description
Job Number: HOT0C4IG
Work Locations Waldorf Astoria Las Vegas 3752 S Las Vegas Blvd Las Vegas 89158
Duties and Supporting Responsibilities Communications
Promptly answer external and internal phone calls, emails, and guest text messages.
Provide all callers with exceptional service including warm and sincere greeting/closing and anticipating guest needs.
Answer any questions guests may have about general property inquiries.
Assist with transferring phone calls to appropriate departments.
Receive and execute guest wake up calls.
Front Office
Effectively utilize OnQ to assist guests with any inquiries such as reservation requests or billing questions.
Respond to guest emails, manage daily Kipsu messaging with guests, and complete guest requests.
Assist Bell Desk with monitoring and dispatching luggage requests as necessary.
Follow up on all above items with guests to ensure completion and guest satisfaction
Field Valet requests
Effectively utilize REX, OnQ, and HotSos to support daily Housekeeping operations.
Food and Beverage
Book and confirm in-house reservations via OpenTable
Take detailed messages regarding large party bookings, outlet buyouts or pool cabana inquiries to communicate with management team
Effectively direct guests to booking site for paid amenity requests
Spa
Answer all questions about Spa facilities and basic questions about treatments offered
Utilize Book-4-Time to book Spa reservations during off-hours when Spa is closed.
Requirements
Mandatory
Minimum of 2 years in hospitality customer service position.
Ability to effectively multi-task while remaining calm and pleasant
Adheres to, supports and carries out the strategic Company’s vision, mission and values.
Excellent communication skills in both verbal and written; is able to effectively communicate and write clearly and succinctly in the English language.
Professional and appropriate business appearance and presentation.
Must possess excellent organizational and administrative skills.
Flexible work hours to meet the demands of a 24 hour operation.
Experience working in a luxury hospitality environment.
Experience with OnQ PMS, REX, HOTSOS is an advantage.
Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
Schedule Full-time
Brand : Waldorf Astoria Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr