Hispanic Alliance for Career Enhancement
Senior Specialist: Corporate Communications IT
Hispanic Alliance for Career Enhancement, West Point, Pennsylvania, us, 19486
Job Overview
Our Information Technology organization partners with colleagues across the business to deliver technology solutions that empower our corporate communications function.
As part of the IT team, you will collaborate internationally to deliver services and applications that enhance communication effectiveness, support global messaging, and drive innovation in how our Company communicates with internal and external stakeholders.
Key Responsibilities
Product Strategy & Roadmap:
Lead and manage IT applications supporting corporate communications, own the product roadmap and demand pipeline, ensuring alignment with our communications strategy and business goals.
Vision & Principles:
Define and communicate the vision and strategy for communications technology products, maximizing value and driving measurable outcomes.
Prioritization:
Ruthlessly prioritize high‑impact work, continuously reassessing priorities as new insights and data emerge.
Discovery & User Research:
Lead ongoing discovery activities (user research, interviews, surveys, usability testing) with stakeholders and UX/Design teams to validate assumptions and inform product decisions. Translate insights into clear requirements, hypotheses, and minimal‑viable experiments.
Execution & Delivery:
Maintain and prioritize a healthy backlog of epics, features, and user stories aligned with the communications roadmap. Partner with development teams to ensure high‑quality delivery using Agile methodologies. Act as product owner throughout delivery, ensuring outcomes meet stakeholder needs.
Collaboration:
Work closely with engineers, architects, UX designers, business analysts, project managers, vendors, and communications stakeholders to refine, scope, and deliver technology solutions.
Regulatory & Compliance:
Ensure technology solutions comply with relevant regulations and standards, partnering with compliance and quality teams as needed.
Risk & Issue Management:
Capture and manage risks, impediments, assumptions, and dependencies for technology execution, focusing on early mitigation.
Stakeholder Alignment:
Facilitate alignment among stakeholders through data-driven decision‑making and clear communication.
Value Measurement & Reporting:
Define success metrics (KPIs, OKRs, outcome measures) for communications technology. Continuously measure and report progress, communicating value and learnings to leadership.
Vendor & Financial Management:
Manage vendor contracts and total cost of ownership, collaborating with procurement and finance to optimize costs.
Experience and Skills
Bachelor’s degree in IT, Engineering, Computer Science, or related field.
5+ years of relevant work experience, with at least 3+ years of proven Technical Product Management experience supporting IT applications or technology solutions.
Experience building and supporting large‑scale IT solutions using modern technologies.
Strong experience working in Agile environments (Scrum, Kanban) and with Agile teams.
Hands‑on with product tools such as Jira, Confluence, analytics platforms, and collaboration tools; comfortable producing roadmap artifacts and prioritization documentation.
Excellent interpersonal and communication skills, able to establish credibility and trust quickly with stakeholders.
Self‑motivated, curious, and collaborative; able to foster an inclusive team culture across a global organization.
Proficiency in written and spoken English.
Preferred Qualifications
Product management certification (e.g., Pragmatic Institute) and/or Agile certification (CSPO, CSM).
Experience working with SaaS/COTS vendors and procurement processes.
Previous experience in communications technology, life sciences, pharma industry, or clinical operations domain.
Equal Employment Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights and EEOC GINA Supplement.
Salary & Benefits Salary range: $114,700.00 – $180,500.00.
The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.
We offer a comprehensive benefits package, including medical, dental, vision, retirement benefits (401(k)), paid holidays, vacation, and sick days.
Work Arrangement Hybrid – employees in U.S. office‑based positions will work a hybrid model.
From September 5 2023, employees will be working a hybrid schedule consisting of three total days on‑site per week, Monday‑Thursday, with Friday designated as a remote‑working day, unless business critical tasks require on‑site presence.
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As part of the IT team, you will collaborate internationally to deliver services and applications that enhance communication effectiveness, support global messaging, and drive innovation in how our Company communicates with internal and external stakeholders.
Key Responsibilities
Product Strategy & Roadmap:
Lead and manage IT applications supporting corporate communications, own the product roadmap and demand pipeline, ensuring alignment with our communications strategy and business goals.
Vision & Principles:
Define and communicate the vision and strategy for communications technology products, maximizing value and driving measurable outcomes.
Prioritization:
Ruthlessly prioritize high‑impact work, continuously reassessing priorities as new insights and data emerge.
Discovery & User Research:
Lead ongoing discovery activities (user research, interviews, surveys, usability testing) with stakeholders and UX/Design teams to validate assumptions and inform product decisions. Translate insights into clear requirements, hypotheses, and minimal‑viable experiments.
Execution & Delivery:
Maintain and prioritize a healthy backlog of epics, features, and user stories aligned with the communications roadmap. Partner with development teams to ensure high‑quality delivery using Agile methodologies. Act as product owner throughout delivery, ensuring outcomes meet stakeholder needs.
Collaboration:
Work closely with engineers, architects, UX designers, business analysts, project managers, vendors, and communications stakeholders to refine, scope, and deliver technology solutions.
Regulatory & Compliance:
Ensure technology solutions comply with relevant regulations and standards, partnering with compliance and quality teams as needed.
Risk & Issue Management:
Capture and manage risks, impediments, assumptions, and dependencies for technology execution, focusing on early mitigation.
Stakeholder Alignment:
Facilitate alignment among stakeholders through data-driven decision‑making and clear communication.
Value Measurement & Reporting:
Define success metrics (KPIs, OKRs, outcome measures) for communications technology. Continuously measure and report progress, communicating value and learnings to leadership.
Vendor & Financial Management:
Manage vendor contracts and total cost of ownership, collaborating with procurement and finance to optimize costs.
Experience and Skills
Bachelor’s degree in IT, Engineering, Computer Science, or related field.
5+ years of relevant work experience, with at least 3+ years of proven Technical Product Management experience supporting IT applications or technology solutions.
Experience building and supporting large‑scale IT solutions using modern technologies.
Strong experience working in Agile environments (Scrum, Kanban) and with Agile teams.
Hands‑on with product tools such as Jira, Confluence, analytics platforms, and collaboration tools; comfortable producing roadmap artifacts and prioritization documentation.
Excellent interpersonal and communication skills, able to establish credibility and trust quickly with stakeholders.
Self‑motivated, curious, and collaborative; able to foster an inclusive team culture across a global organization.
Proficiency in written and spoken English.
Preferred Qualifications
Product management certification (e.g., Pragmatic Institute) and/or Agile certification (CSPO, CSM).
Experience working with SaaS/COTS vendors and procurement processes.
Previous experience in communications technology, life sciences, pharma industry, or clinical operations domain.
Equal Employment Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights and EEOC GINA Supplement.
Salary & Benefits Salary range: $114,700.00 – $180,500.00.
The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.
We offer a comprehensive benefits package, including medical, dental, vision, retirement benefits (401(k)), paid holidays, vacation, and sick days.
Work Arrangement Hybrid – employees in U.S. office‑based positions will work a hybrid model.
From September 5 2023, employees will be working a hybrid schedule consisting of three total days on‑site per week, Monday‑Thursday, with Friday designated as a remote‑working day, unless business critical tasks require on‑site presence.
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