State of Washington
About the Agency & Division:
Washington State Patrol is committed to being an Equal Opportunity Employer and fosters an inclusive environment where everyone is encouraged to be authentic, communicate openly, and act with courage. The WSP promotes fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.
The Communications Division operates a 24‑hour, 365‑day statewide emergency communications system, which includes seven centers. The division provides emergency dispatch services for the Washington State Patrol and 18 other State, Federal, and Tribal agencies on a contract basis, including the Department of Fish and Wildlife, Washington State Liquor & Cannabis Board, State Parks, U.S. Marshal, and Muckleshoot Tribal Police.
A CO2’s primary responsibility is to efficiently multi‑task technologies answering emergency 911 and business phone calls, entering and updating calls for service and self‑initiated activity into a Computer‑Aided Dispatch (CAD) system, and transmitting and receiving radio communications from field personnel.
Trainer Responsibilities:
Provide on‑the‑job training and evaluate new employees in key work activities.
Provide professional customer service skills to manage and control emergency calls.
Use resources such as CAD, computer mapping, and sensitive databases to provide timely support and service.
Consistently provide exceptional customer service.
Project a positive attitude and proactively assist others in performing duties or responding to customer requests.
Earn the trust, respect, and confidence of leadership, co‑workers, and customers.
Analyze, troubleshoot, consult, and document emergencies.
Transmit, broadcast, control, and operate multi‑frequency two‑way radio console.
Monitor officer safety status constantly.
Apply advanced telecommunicator skills to quickly assess and determine the proper course of action for efficient and appropriate response during mission‑critical situations.
Required Qualifications:
Current WSP employee with at least one year of experience as a Communications Officer 1.
High School Diploma or equivalent.
Why Work for the Washington State Patrol?
A healthy work/life balance with flexible schedules and telework options for most positions.
An Infants at Work Program that supports infant‑parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunity to serve the community and make an impact through meaningful work.
Employment opportunities that recognize military veterans and/or military spouses as per Governor Executive Order 19‑01.
Qualification for the Public Loan Forgiveness Program.
For more information regarding how to apply for this position please click here.
Please contact Aleesha Brown at (360) 704‑2312 or via e‑mail at aleesha.brown@wsp.wa.gov.
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The Communications Division operates a 24‑hour, 365‑day statewide emergency communications system, which includes seven centers. The division provides emergency dispatch services for the Washington State Patrol and 18 other State, Federal, and Tribal agencies on a contract basis, including the Department of Fish and Wildlife, Washington State Liquor & Cannabis Board, State Parks, U.S. Marshal, and Muckleshoot Tribal Police.
A CO2’s primary responsibility is to efficiently multi‑task technologies answering emergency 911 and business phone calls, entering and updating calls for service and self‑initiated activity into a Computer‑Aided Dispatch (CAD) system, and transmitting and receiving radio communications from field personnel.
Trainer Responsibilities:
Provide on‑the‑job training and evaluate new employees in key work activities.
Provide professional customer service skills to manage and control emergency calls.
Use resources such as CAD, computer mapping, and sensitive databases to provide timely support and service.
Consistently provide exceptional customer service.
Project a positive attitude and proactively assist others in performing duties or responding to customer requests.
Earn the trust, respect, and confidence of leadership, co‑workers, and customers.
Analyze, troubleshoot, consult, and document emergencies.
Transmit, broadcast, control, and operate multi‑frequency two‑way radio console.
Monitor officer safety status constantly.
Apply advanced telecommunicator skills to quickly assess and determine the proper course of action for efficient and appropriate response during mission‑critical situations.
Required Qualifications:
Current WSP employee with at least one year of experience as a Communications Officer 1.
High School Diploma or equivalent.
Why Work for the Washington State Patrol?
A healthy work/life balance with flexible schedules and telework options for most positions.
An Infants at Work Program that supports infant‑parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunity to serve the community and make an impact through meaningful work.
Employment opportunities that recognize military veterans and/or military spouses as per Governor Executive Order 19‑01.
Qualification for the Public Loan Forgiveness Program.
For more information regarding how to apply for this position please click here.
Please contact Aleesha Brown at (360) 704‑2312 or via e‑mail at aleesha.brown@wsp.wa.gov.
#J-18808-Ljbffr