Harford County Public Library
Library Assistant II - Circulation 15
Harford County Public Library, Baltimore, Maryland, United States
Position:
Library Assistant II – Circulation 15
Grade:
40
Department:
Circulation
FLSA:
Non-Exempt
CBIZ Code:
305
Scheduled Hours:
15
Status:
Part-Time
Pay Type:
Hourly
Revised:
02/23, 02/20, 12/19, 06/08, 07/01
Public Service:
Yes
Essential Personnel:
No
Location:
Joppa
Harford County Public Library offers a competitive compensation and benefits package. Starting wage, depending on candidate qualifications, is between $17.03 and $21.15 per hour. This position is eligible for the following benefits: deferred compensation 457(b) retirement plan, pension plan, employee assistance program, voluntary benefits and more.
Position Summary The Library Assistant II – Circulation performs a variety of clerical duties related to the circulation of library materials, including but not limited to answering phones, greeting and directing customers, checking materials in and out, registering customers for borrower’s cards and explaining library policies and procedures. Meets minimum public service hours as defined by Library Administration.
Essential Duties
Creates a welcoming and friendly environment to encourage repeat visits
Checks materials in and out
Answers phones and greets and directs customers to appropriate areas
Registers customers for library cards
Provides orientation to library users and explains library policies and procedures
Maintains accurate customer accounts
Calculates and collects fines and fees, records monies collected, and issues refunds to customers, as appropriate
Performs physical maintenance of the periodical and newspaper collection by processing, labeling, converting, withdrawing, and filing reports for missing issues
Cleans, re-packs, re-labels, and recycles library materials
Informs customers of library activities
Assists in promoting special programs and services to encourage greater use of the library
Instructs customers and volunteers on the use of library equipment
Operates equipment such as, cash register, debit/credit card machines, receipt printers, etc., to carry out customer service responsibilities
Pulls item lists and routes materials to appropriate branch
Standard Functions
Serves on committees and participates in workshops, seminars, and training as requested
Notifies Supervisor with suggested ways to improve the efficiency and effectiveness of personnel and procedures and system-wide goals and objectives
Learns new skills and technologies to retain proficiency in areas of expertise
Is dependable and punctual
Maintains a positive, friendly, and cooperative attitude and provides consistent customer service
Upholds all library policies and procedures as defined in Harford County Public Library’s Policies and Procedures Manual
Performs other duties as assigned
Minimum Requirements
High school diploma or G.E.D.
Six (6) or more months of related experience
Ability to work day, evening, and weekend hours
Knowledge, Skills And Abilities
Working knowledge of library practices, policies, and procedures
Ability to create a welcoming and friendly environment encouraging repeat business
Ability to learn to operate relevant computer systems, including hardware and software, and office machines
Ability to learn to maintain and organize library materials
Ability to receive and handle monies
Ability to prepare and maintain accurate records
Ability to be adaptable, flexible and patient with customers and staff
Strong customer service skills with the ability to resolve issues
Strong communication skills, both verbal and written
Basic math skills
Reporting Relationship: This position reports to the Circulation Supervisor or Circulation Manager. Does not supervise staff.
Work Environment
Work requires occasional physical effort in handling of light materials, up to 30 pounds, in non‑strenuous work environment. For example, set up and take down of tables, chairs or other equipment for meetings or events, pushing/pulling of library carts
Environment includes moderate noises (i.e. an office with conversations, photocopiers, and/or computer printers)
Work also involves standing or walking up to 60% of the time
Requires sitting and use of computer and keyboard for extended periods of time
Observes safe workplace practices with uncluttered workspace, including office equipment, avoidance of trips and falls, proper lifting techniques and following fire regulations
Ability to travel to branch/outside locations is required
Work Week: Work schedule includes day, evening and weekend hours.
In addition to the specific duties and responsibilities of this job, it is the responsibility of every employee to comply with the Harford County Public Library’s Values statement, customer service guidelines, and all other policies detailed in the Policies and Procedures Manual.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. The library administration reserves the right to change, modify, delete, and supplement job duties based on the organization’s needs.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
This and all library positions are eligible for system‑wide transfer.
Harford County Public Library is an Equal Opportunity Employer.
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Library Assistant II – Circulation 15
Grade:
40
Department:
Circulation
FLSA:
Non-Exempt
CBIZ Code:
305
Scheduled Hours:
15
Status:
Part-Time
Pay Type:
Hourly
Revised:
02/23, 02/20, 12/19, 06/08, 07/01
Public Service:
Yes
Essential Personnel:
No
Location:
Joppa
Harford County Public Library offers a competitive compensation and benefits package. Starting wage, depending on candidate qualifications, is between $17.03 and $21.15 per hour. This position is eligible for the following benefits: deferred compensation 457(b) retirement plan, pension plan, employee assistance program, voluntary benefits and more.
Position Summary The Library Assistant II – Circulation performs a variety of clerical duties related to the circulation of library materials, including but not limited to answering phones, greeting and directing customers, checking materials in and out, registering customers for borrower’s cards and explaining library policies and procedures. Meets minimum public service hours as defined by Library Administration.
Essential Duties
Creates a welcoming and friendly environment to encourage repeat visits
Checks materials in and out
Answers phones and greets and directs customers to appropriate areas
Registers customers for library cards
Provides orientation to library users and explains library policies and procedures
Maintains accurate customer accounts
Calculates and collects fines and fees, records monies collected, and issues refunds to customers, as appropriate
Performs physical maintenance of the periodical and newspaper collection by processing, labeling, converting, withdrawing, and filing reports for missing issues
Cleans, re-packs, re-labels, and recycles library materials
Informs customers of library activities
Assists in promoting special programs and services to encourage greater use of the library
Instructs customers and volunteers on the use of library equipment
Operates equipment such as, cash register, debit/credit card machines, receipt printers, etc., to carry out customer service responsibilities
Pulls item lists and routes materials to appropriate branch
Standard Functions
Serves on committees and participates in workshops, seminars, and training as requested
Notifies Supervisor with suggested ways to improve the efficiency and effectiveness of personnel and procedures and system-wide goals and objectives
Learns new skills and technologies to retain proficiency in areas of expertise
Is dependable and punctual
Maintains a positive, friendly, and cooperative attitude and provides consistent customer service
Upholds all library policies and procedures as defined in Harford County Public Library’s Policies and Procedures Manual
Performs other duties as assigned
Minimum Requirements
High school diploma or G.E.D.
Six (6) or more months of related experience
Ability to work day, evening, and weekend hours
Knowledge, Skills And Abilities
Working knowledge of library practices, policies, and procedures
Ability to create a welcoming and friendly environment encouraging repeat business
Ability to learn to operate relevant computer systems, including hardware and software, and office machines
Ability to learn to maintain and organize library materials
Ability to receive and handle monies
Ability to prepare and maintain accurate records
Ability to be adaptable, flexible and patient with customers and staff
Strong customer service skills with the ability to resolve issues
Strong communication skills, both verbal and written
Basic math skills
Reporting Relationship: This position reports to the Circulation Supervisor or Circulation Manager. Does not supervise staff.
Work Environment
Work requires occasional physical effort in handling of light materials, up to 30 pounds, in non‑strenuous work environment. For example, set up and take down of tables, chairs or other equipment for meetings or events, pushing/pulling of library carts
Environment includes moderate noises (i.e. an office with conversations, photocopiers, and/or computer printers)
Work also involves standing or walking up to 60% of the time
Requires sitting and use of computer and keyboard for extended periods of time
Observes safe workplace practices with uncluttered workspace, including office equipment, avoidance of trips and falls, proper lifting techniques and following fire regulations
Ability to travel to branch/outside locations is required
Work Week: Work schedule includes day, evening and weekend hours.
In addition to the specific duties and responsibilities of this job, it is the responsibility of every employee to comply with the Harford County Public Library’s Values statement, customer service guidelines, and all other policies detailed in the Policies and Procedures Manual.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. The library administration reserves the right to change, modify, delete, and supplement job duties based on the organization’s needs.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
This and all library positions are eligible for system‑wide transfer.
Harford County Public Library is an Equal Opportunity Employer.
#J-18808-Ljbffr