South Carolina Department of Employment and Workforce
REPOST: UI Customer Service Representative (CSR) - Statewide
South Carolina Department of Employment and Workforce, Columbia, South Carolina, United States
UI Customer Service Representative (CSR) - Statewide
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new jobs and $10 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. Our hospitality industry is primed to take off as travelers from around the world discover the beauty and accessibility of South Carolina’s mountains and coast.
Job Description Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, the CSR will provide general information and guidance in line with the agency’s operational procedures and guidelines, including escalation when appropriate. An ideal candidate will be an adaptable, customer-service‑oriented individual with exceptional listening skills.
Key Responsibilities
Under general supervision, the UI Customer Service Representative will:
Provide general information and guidance with a positive, service‑oriented attitude.
Answer and handle inbound calls using call center scripts.
Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
Follow operational procedures and guidelines regarding escalation and issue resolution.
Minimum and Additional Requirements A High School Diploma and at least one year of relevant experience in a call center, contact center, or similar customer service environment. A bachelor’s degree may be substituted for the required work experience.
Supplemental questions are considered part of your official application. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Special Notice: This is a REPOST – previous applicants are still being considered and do not need to re‑apply for this position.
Multiple vacancies available.
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Job Description Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, the CSR will provide general information and guidance in line with the agency’s operational procedures and guidelines, including escalation when appropriate. An ideal candidate will be an adaptable, customer-service‑oriented individual with exceptional listening skills.
Key Responsibilities
Under general supervision, the UI Customer Service Representative will:
Provide general information and guidance with a positive, service‑oriented attitude.
Answer and handle inbound calls using call center scripts.
Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
Follow operational procedures and guidelines regarding escalation and issue resolution.
Minimum and Additional Requirements A High School Diploma and at least one year of relevant experience in a call center, contact center, or similar customer service environment. A bachelor’s degree may be substituted for the required work experience.
Supplemental questions are considered part of your official application. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Special Notice: This is a REPOST – previous applicants are still being considered and do not need to re‑apply for this position.
Multiple vacancies available.
#J-18808-Ljbffr