GEICO is hiring: Senior Conversational AI Designer UX/UI in Seattle

Senior Conversational AI Designer UX/UI – GEICO

We are looking for a passionate and forward‑thinking Senior Conversational Designer to shape the future of customer interactions across conversational platforms. This hybrid role will work 2–3 days a week on site at one of the following locations: Palo Alto, CA; Manhattan, NYC; Seattle, WA.

Base Pay Range

$109,675.00/yr - $172,200.00/yr

Job Responsibilities

• Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM‑powered interfaces.
• Create effective prompts and interaction strategies for generative AI systems.
• Collaborate with engineering, product, and business teams to deliver intuitive, AI‑enhanced customer experiences.
• Apply human‑centered research methodologies to advocate for customer needs and behaviors.
• Analyze existing conversation paths to identify opportunities for improvement and AI‑driven expansion.
• Develop and maintain design guidelines and best practices for conversational and generative interfaces.
• Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross‑channel experiences.
• Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast‑paced team environment.

Basic Qualifications

• 5+ years of experience in conversational design, including voice and chat interfaces.
• Proven application of NLP and conversation design principles in customer‑facing experiences.
• Strong analytical skills in evaluating conversational flows and user feedback.

Preferred Qualifications

• Hands‑on experience with prompt engineering, LLMs, and RAG systems.
• Familiarity with generative AI platforms and their integration into customer journeys.
• Experience designing for cross‑channel experiences (chat, voice, mobile, web).
• Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms.
• Effective communication and storytelling skills to convey design rationale and user impact.
• Understanding of content strategy, design systems, and UX research methodologies.

Benefits & Pledge

GEICO offers a comprehensive total rewards program, financial benefits, mental health support, fertility and adoption assistance, and flexible work arrangements, including the GEICO Flex program which allows work from anywhere in the US for up to four weeks per year. Our GEICO Pledge emphasizes Great Company, Great Culture, Great Rewards, and Great Careers.

Equal Employment Opportunity

GEICO is an equal employment opportunity employer and employs or considers for employment individuals regardless of race, color, national origin, ancestry, age, sex, pregnancy, gender identity, sexual orientation, or any other protected status. GEICO provides accommodations for qualified persons with disabilities, except where it would impose undue hardship. We expect all employees and applicants to maintain an atmosphere free from discrimination and harassment.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

• Design, Art/Creative, and Information Technology

Industries

Insurance