Visionality is hiring: Audio Visual Commissioning & Support Technician in Richar

A/V Support & Commissioning Technician Do you enjoy troubleshooting complex systems and helping customers succeed? This role combines technical support expertise with hands‑on commissioning for advanced audio‑visual solutions. What You’ll Do Deliver expert support for installed A/V systems via phone, remote access, and onsite visits. Commission new systems: Verify installations, configure hardware/software, and ensure everything works as designed. Train customers on system operation and best practices. Troubleshoot and resolve escalated technical issues across diverse environments—from single‑room setups to multi‑room and campus‑wide systems. Collaborate with project managers for smooth handovers and customer satisfaction. What You Bring Strong experience with Crestron programming, Biamp/QSC DSP setup, and commissioning. Knowledge of AV over IP, HDBaseT, Dante, AVB, and other industry‑standard protocols. Familiarity with conferencing systems (voice and video), council chambers, and multi‑room installations. Expertise in wired and wireless microphone technologies. A working understanding of computer networks. Excellent communication skills and a passion for customer support. Why You’ll Love This Role A mix of remote troubleshooting and onsite commissioning. Work with cutting‑edge A/V technologies and major vendor endpoints. Opportunities for growth in a dynamic, customer‑focused environment. Moderate travel. Ready to combine your technical skills with customer success? Apply now and join a team that values innovation and service excellence! Requirements Bachelor’s Degree desired coupled with excellent written, verbal, and presentation skills. Possess an exceptionally professional, clean‑cut look and demeanor, as the face of the company to the customer. Infocomm certification; CTS minimum, CTS‑D/I a plus. Crestron certifications including DMC‑E, DM‑NVX, Crestron P201 or above. Biamp (TesiraForte), Shure (MXW and ISC), Dante (Audinate), and QSC (Q‑Sys level 1) certifications. Experience with Cisco, Polycom, Lifesize and other videoconferencing endpoints. Experience with Crestron, QSC, Extron, Kramer, as well as major vendor endpoint (Panasonic, NEC, Samsung, Da‑Lite) devices. Experience with Visio, Stardraw, or other CAD packages. Knowledge and experience terminating and maintaining AV connectors and cables (XLR, DVI, HDMI, 3.5mm, RCA, DB‑9, etc.). Very knowledgeable in Excel and other Microsoft products. Ability to work alone or with a team of diverse individuals. Able to work within a strict timeframe and hard deadlines. Able to travel 50‑75% of the time (mostly in‑state, or Oklahoma). Able to pass a background check at the local, state, and national levels. #J-18808-Ljbffr