Air Import Agent Job at Expeditors in Memphis

About Expeditors Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals worldwide and operate in more than 350 locations across six continents. We provide customized solutions and seamless integrated information systems to support international trade. Job Title Import Agent – Air Import Department (Memphis, TN) Job Description Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department. Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operating system Track and trace Air Import files as required Use Workflows on a daily basis Ensure timely delivery of freight to customers for Import shipments Ensure documents are timely sent to customer or broker for customs purposes Ensure accurate and timely client and Service Providers billing Interact with our customers in arranging their international shipments, meeting customer service standards Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others) Meet compliance at all times to regulations including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies/requirements Understand department process flow, constantly looking for areas of improved efficiency Ensure all customers' standard operating procedures are followed and updated Meet KPI standards, as per the company procedures Overseas communications, timely responses to emails and requests (internal and external) Qualifications 6 months to 1 year related experience and/or training; or equivalent combination of education and experience Understanding of air documentation process is a plus Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro‑active, strong organizational skills Good computer skills (Excel, Word, PowerPoint) IATA certification (preferred) Fluent in English Reporting Structure Air Import Lead Agent, Supervisor and Manager Benefits Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus Seniority Level Entry level Employment Type Full‑time Job Function Supply Chain Industries Software Development and IT Services and IT Consulting Location Memphis, TN Contact Get notified about new Import Agent jobs in Memphis, TN. #J-18808-Ljbffr