Community Manager Job at Intrinsic Development in Columbia Township

Community Manager

COMPENSATION RANGE: $60,000-$75,000 plus bonus incentives.

ABOUT THE COMPANY

Intrinsic Development is a full-service real estate development company specializing in upscale multi-family and commercial mixed-use projects. Our organization has built more than 3.5 million square feet of projects, with an additional 300,000 square feet currently under construction. The Intrinsic Development team has successfully delivered a wide range of developments, including hospitality venues, mixed-use projects, multi-family communities, hotels, clinics, offices, and restaurants across the Midwest.

THE COMMUNITY MANAGER POSITION

Our Community Manager will oversee all on-site property operations for our market-rate luxury property, Aria! The main goals are training and coaching the team to provide best‑in‑class customer service, increasing resident retention, and driving occupancy.

RESPONSIBILITIES

• Interact with residents regularly, providing exceptional customer service and a positive, professional attitude.
• Respond promptly to resident questions, concerns, and conflicts, ensuring timely resolution and high satisfaction levels.
• Assist Leasing Team with leasing duties including showing apartments as well as preparing and executing leases.
• Plan and execute resident events and engagement initiatives to foster a strong sense of community.
• Conduct weekly property inspections with the Maintenance Manager to ensure safety, functionality, and curb appeal.
• Track and follow up on maintenance requests, and coordinate with vendors and contractors for repairs, upgrades, or projects.
• Collaborate with the marketing department to develop and implement effective, property-specific marketing strategies.
• Monitor local market trends, competitor activity, and resident feedback to identify opportunities for improvement.
• Understand property performance metrics, including occupancy trends, renewals, and budget compliance.
• Prepare and submit operational, marketing, and financial reports to Corporate.
• Assist with budgeting, expense tracking, and cost management for property operations.
• Lead, train, and support property staff to ensure consistent execution of procedures and high team performance.
• Ensure compliance with corporate policies, Fair Housing laws, and other applicable regulations.
• Conduct team meetings and performance reviews to encourage accountability, growth, and professional development.
• Identify and implement process improvements to enhance operational efficiency and resident satisfaction.
• Monitor and respond to resident feedback and online reviews, using insights to improve services.

QUALIFICATIONS

• REQUIRED; Availability to participate in Saturday shift rotations (every other Saturday from 8:00am to 12:00pm)
• REQUIRED; Availability to work weekdays from 8am to 5pm.
• REQUIRED; Bachelor's Degree
• PREFERRED; 3+ years experience managing Class A or B, multi-family communities
• Previous Sales and Customer Service experience a must!
• Strong written and oral communication skills.
• Self motivated, deadline driven and highly organized.
• Flexible and adaptable to changing situations.
• Effective listener with ability to understand needs of team members at all levels.
• Interact effectively with project team, client and reviewing authorities.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Marketing and Sales

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