Candescent is hiring: Manager, Content Strategy & Copy in Atlanta

Join to apply for the Manager, Content Strategy & Copy role at Candescent . Candescent is the leading cloud‑based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud‑powered solutions that connect account opening, digital banking, and branch experiences. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast‑paced environment, a client‑first mindset, and a commitment to delivering consistent, reliable results as part of a performance‑driven, values‑led team. Candescent is an equal opportunity employer. Responsibilities Content Strategy, Vision, and Planning Defining Candescent’s voice and tone across all product and marketing touchpoints, ensuring every message is cohesive, human, and purpose‑driven. Lead content strategy and execution across multiple product lines, driving clarity, consistency, and emotional resonance in user‑facing communications. Build scalable content systems including guidelines, taxonomies, and naming conventions to support internal teams and client institutions. Write and refine product copy for Consumer Banking, Business Banking, and Account Sales & Onboarding experiences – covering UX microcopy, onboarding flows, error messages, and in‑product communications. Present and advocate for content decisions and key deliverables to peers and executive stakeholders. Collaborate closely with Product Design, UX Research, Product Management, and Marketing to ensure copy is clear, compliant, empathetic, and brand‑defining. Participate in user research and evaluate feedback to guide content improvements and ensure messaging aligns with user needs and behaviors. Contribute to and promote content guidelines, best practices, and standards across the organization. Shape the long‑term vision for content strategy at Candescent, evolving processes and standards as the team grows. Partner with Product Owners and Designers to translate strategic goals into content features and user stories that align with the broader product vision. Customer Experience Research, Insights, and Execution Conduct competitive analysis of direct and indirect competitors to inform content strategy and positioning. Gather and interpret quantitative and qualitative insights to ensure messaging resonates with end users. Build programs that help teams stay closely connected to end users through ongoing discovery, experience benchmarking, and continuous learning loops. Collaborate with enabling functions (e.g., marketing, sales, operations) to communicate new experience features and identify areas for improvement. Content Design and Development Create user journey maps and personas to inform tone, messaging, and content structure. Develop content prototypes and messaging frameworks to visualize and test communication strategies. Conduct usability testing and gather feedback to iterate and improve content across the product lifecycle. Work within an agile environment and champion the integration of content across the product development lifecycle, ensuring consistency and adherence to brand standards. Basic Qualifications BS/MS in English, Communications, Journalism, UX Writing, or a related field. 5+ years of experience in content strategy, UX writing, or copywriting across digital platforms. Strong portfolio showcasing impactful product copy and strategic content systems. Exceptional writing and editing skills with a sensitivity to tone, clarity, and user experience. Experience creating scalable content frameworks and collaborating with cross‑functional teams. Proficiency in content and design tools such as Figma, Google Docs, and CMS platforms. Familiarity with accessibility standards and inclusive language practices. Fluent in English and experienced in working with distributed teams across multiple time zones. To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes. Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing, Public Relations, and Writing/Editing #J-18808-Ljbffr