Google is hiring: AI Knowledge Strategist, Creator Experience, YouTube in San Br

AI Knowledge Strategist, Creator Experience, YouTube

This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; New York, NY, USA; San Bruno, CA, USA.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in knowledge management, product management, or management consulting.
• 3 years of experience developing business strategies, working with executive stakeholders or managing cross‑functional initiatives.
• Experience in GenAI development and design.

Preferred qualifications

• Understanding AI‑first content management systems, user experience for self‑serve and taxonomy design and best practices.
• Ability to effectively influence, communicate and drive change with cross‑functional stakeholders at all levels of management.
• Proven track record of developing and deploying successful content management systems and strategies in a fluid, dynamic environment in a B2C company or at a consulting firm, within the media/internet/e‑commerce industries.
• Excellent business judgment, modeling, spreadsheet software and presentation software skills.
• Excellent leadership and communication skills.

About The Job

In this role, you will own the Knowledge Management strategy and define the Source of Truth for AI‑first, accurate, and scaled support. You will act as the bridge between our Vertical Experts and our AI agents, ensuring that deep subject matter expertise is structured, tagged, and optimized for LLM retrieval, Retrieval‑Augmented Generation (RAG) and creator self‑service. This role will be essential in evolving to a state‑of‑the‑art support ecosystem. You will partner with Cross‑functional (XfN) teams who build and manage the content corpus to define business requirements and best practices. You will translate complex vertical policies into machine‑readable frameworks, derive insights to close accuracy gaps, and design the information architecture that powers automated and guided creator workflows. At YouTube, we believe that everyone deserves a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting‑edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The U.S. base salary range for this full‑time position is $110,000 – $157,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Establish and drive the overarching knowledge management strategy, for support experiences and optimizing content structures for Generative AI and RAG systems.
• Translate the insights of Vertical Experts into structured taxonomy and metadata frameworks, ensuring our AI agents can accurately retrieve and contextually apply complex information.
• Define best practices and business requirements for scaled content journeys and internal knowledge bases, managing specific solution requests from our internal cross‑functional partners.
• Be responsible for AI response accuracy by performing root cause analysis on hallucinations or failures, and managing content structuring updates to close gaps based on creator and agent needs.
• Partner directly with various teams, especially Scaled Comms and Education, to navigate ambiguity and deliver content solutions globally.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Product Management and Engineering