Global Relay is hiring: Design Operations Manager in New York

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career‑building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As a Design Operations Manager, you will play a pivotal role in driving design operations within our established global Design team of 50+ professionals. We’re seeking a highly skilled and energetic individual with experience in large, distributed teams that collaborate seamlessly across multiple time zones. You will work closely with the Chief Design Officer and design leadership team to optimize and scale team processes, fostering improved collaboration, governance, and continuous improvement. Based in New York, this role offers the opportunity to collaborate with our teams in Vancouver and London, providing valuable exposure to our global customer base and enabling you to make a significant impact on our design organization. Your responsibilities: Conduct ongoing internal research to identify evolving design and research challenges and opportunities for process unification and efficiency gains. Collaborate with design leadership to prioritize initiatives, maintain a backlog and roadmap of operational projects, and drive strategic decision‑making. Scope, design, and implement operational initiatives, including: Standardizing and optimizing design and research processes across distributed teams Evaluating and implementing tools and technologies to enhance team efficiency Developing templates and workflows for recruitment, onboarding, and career development to foster team growth Proposing improvements to design output quality and impact Showcasing success stories to promote design and research impact across the organization Creating and delivering training content on design best practices, tools, and methodologies Establishing benchmarks and tracking key design metrics to inform operations decisions Setting standards for onboarding new designers and researchers, and collaborating with the CDO and design leadership to optimize team structure Monitoring and measuring the success of design operations initiatives and staying up‑to‑date with industry trends and emerging technologies to maintain the team’s innovative edge About You: 7+ years of experience in DesignOps or a related field, with a proven track record of delivering successful projects A portfolio or case study demonstrating expertise in DesignOps, including process and results Proficiency in a range of tools (e.g. Miro, Confluence, Figma) and a willingness to adapt to new technologies Strong foundation in user‑centered design principles, UX, and UX Research methodologies Excellent written and verbal communication skills, with the ability to document and share processes in a clear and engaging way Strong interpersonal skills, including active listening, trust‑building, and collaboration facilitation Ability to drive buy‑in and support for operational initiatives, with a talent for influencing stakeholders Strategic thinking, balanced with tactical operational expertise, and the ability to prioritize tasks in a dynamic environment Strong problem‑solving, organizational, and time‑management skills, with experience in managing multiple projects and deadlines Knowledge of change management principles, methodologies, and tools, with experience in implementing organizational change Ability to work independently, with the judgment to know when to seek guidance and input from others Experience in enterprise product development is highly desirable, with a background in design or research being a significant plus Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees’ work‑life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short‑term / long‑term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in‑house culinary team! Base salary range $120,000 — $170,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com. #J-18808-Ljbffr In Summary: As a Design Operations Manager, you will play a pivotal role in driving design operations within our established global Design team of 50+ professionals . We’re seeking a highly skilled and energetic individual with experience in large, distributed teams that collaborate seamlessly across multiple time zones . Your responsibilities: Conduct ongoing internal research to identify evolving design and research challenges . En Español: Quiénes somos: Durante más de 20 años, Global Relay ha establecido los estándares en el archivo de información empresarial con soluciones líderes del sector como archivado en la nube, vigilancia, eDiscovery y análisis. Recopilamos y conservamos de forma segura los datos de comunicación de las empresas más altamente reguladas del mundo, dándoles una mayor visibilidad y control sobre su información y asegurando el cumplimiento de reglamentaciones estrictas. Aunque ofrecemos compensación competitiva y beneficios y todos los demás beneficios que uno esperaría de una empresa establecida, no somos tu compañía tecnológica típica. Trabajará en estrecha colaboración con el Director de Diseño y el equipo de liderazgo del diseño para optimizar y escalar los procesos del equipo, fomentando una mejor colaboración, gobernanza y mejora continua. Con sede en Nueva York, este puesto ofrece la oportunidad de colaborar con nuestros equipos en Vancouver y Londres, proporcionando una exposición valiosa a nuestra base global de clientes y permitiéndole tener un impacto significativo en nuestra organización de diseño. Alcance, diseño e implementación de iniciativas operativas que incluyen: Estandarización y optimización de los procesos de diseño y investigación en equipos distribuidos Evaluación e implantación de herramientas y tecnologías para mejorar la eficiencia del equipo Desarrollo de plantillas y flujos de trabajo para el reclutamiento, incorporación y desarrollo profesional para fomentar el crecimiento del equipo Proponer mejoras a la calidad de producción y impacto del diseño Exposición de historias de éxito para promover el impacto del proyecto y la investigación en toda la organización Creación y entrega de contenido de capacitación sobre las mejores prácticas, herramienta y metodologías de diseñar Establecer puntos de referencia y realizar un seguimiento de las métricas clave del diseños para tomar decisiones de operaciones Estableciendo estándares para incorporar nuevos diseñadores y investigadores, y colaborar con el CDO y el liderazgo de diseña para optimizar la estructura del equipo Monitoreo y medición del éxito de las iniciativas de diseños y mantenerse al día con las tendencias y las tecnologías emergentes para mantener los expertos profesionales Proyectos: 7 años de experiencia experimentada en una serie de proyectos innovadores o programas relacionados con el diseño. Miro, Confluencia, Figma) y la voluntad de adaptarse a las nuevas tecnologías Una base sólida en los principios de diseño centrados en el usuario, UX y metodologías de investigación UX Excelentes habilidades de comunicación escrita y verbal, con capacidad para documentar y compartir procesos de una manera clara y atractiva Habilidades interpersonales fuertes, incluyendo escucha activa, fomento de confianza y facilitación de colaboración Capacidad para impulsar compras y apoyo a iniciativas operativas, con talento para influir en las partes interesadas El pensamiento estratégico, equilibrado con conocimientos operacionales tácticos, y la capacidad de priorizar tareas en un entorno dinámico El rango a continuación refleja el salario base anual esperado, que es solo un elemento de nuestro paquete completo de recompensas totales diseñado para reflejar la filosofía, cultura y valores salariales de nuestra empresa. Nuestro objetivo es fomentar un entorno laboral inspirador y apoyar los ritmos de vida laboral y profesional de nuestros empleados. Proporcionamos un programa integral de beneficios de salud, incluida una cobertura médica extendida y un seguro de discapacidad a corto / largo plazo. Los empleados reciben días de vacaciones anuales asignados, que aumentan en función del período de trabajo. Otros beneficios incluyen días de enfermedad pagados, licencia materna/paternal mejorada, beneficios de viajeros, bonificaciones de empresas, y un plan de jubilación 401 (k) con contribución coincidiente. Buscamos asegurarnos de que los ajustes razonables, el alojamiento y el tiempo personal se adapten a las necesidades únicas de cada individuo. Para obtener más información sobre nuestro negocio, cultura y participación comunitaria, visite www.globalrelay.com. #J-18808-Ljbffr.