Bison Trails
Why consider this job opportunity
Salary up to $185,400
Target bonus and equity included in full-time offers
Comprehensive benefits package including medical, dental, vision, and 401(k)
Opportunity to lead a high-performance team in a fast‑paced, innovative environment
Engage in cross‑functional collaboration to tackle complex challenges in the crypto space
Work in a mission‑driven organization focused on increasing economic freedom
What to Expect (Job Responsibilities)
Build and lead a social support program across various platforms, including Reddit and LinkedIn
Elevate real‑time social listening and resolution for customer issues
Facilitate cross‑functional collaboration to address root problems and enhance user experience
Oversee escalation workflows to ensure effective and empathetic customer interactions
Manage crisis communications and maintain public trust during incidents
What is Required (Qualifications)
6+ years of experience leading social programs, preferably in tech, fintech, or crypto
Proven track record in managing high‑volume social support environments
Experience collaborating with communications and brand teams during crises
Strong understanding of AI and human support workflows
Ability to present data‑driven insights at the executive level
How to Stand Out (Preferred Qualifications)
Experience in regulated industries or with government scrutiny
Background in crisis communications or incident response
Familiarity with social listening and triage tools (e.g., Sprinklr, Salesforce)
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
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Salary up to $185,400
Target bonus and equity included in full-time offers
Comprehensive benefits package including medical, dental, vision, and 401(k)
Opportunity to lead a high-performance team in a fast‑paced, innovative environment
Engage in cross‑functional collaboration to tackle complex challenges in the crypto space
Work in a mission‑driven organization focused on increasing economic freedom
What to Expect (Job Responsibilities)
Build and lead a social support program across various platforms, including Reddit and LinkedIn
Elevate real‑time social listening and resolution for customer issues
Facilitate cross‑functional collaboration to address root problems and enhance user experience
Oversee escalation workflows to ensure effective and empathetic customer interactions
Manage crisis communications and maintain public trust during incidents
What is Required (Qualifications)
6+ years of experience leading social programs, preferably in tech, fintech, or crypto
Proven track record in managing high‑volume social support environments
Experience collaborating with communications and brand teams during crises
Strong understanding of AI and human support workflows
Ability to present data‑driven insights at the executive level
How to Stand Out (Preferred Qualifications)
Experience in regulated industries or with government scrutiny
Background in crisis communications or incident response
Familiarity with social listening and triage tools (e.g., Sprinklr, Salesforce)
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr