Kajabi
Community Manager
Kajabi is in the middle of a once‑in‑a‑decade transformation. After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement. We’re not a corporate SaaS company trying to play it safe — we’re a team of builders rewriting the future of the expert economy. Millions of people around the world rely on Kajabi to share what they know and change lives because of it.
Role Overview This role ensures our online community and feedback portal remain trusted sources of education, inspiration, and transparent product communication. The primary focus is on shaping the tone, engagement, and value of the community before issues arise, empowering, educating, and connecting Kajabi’s customers (aka Heroes). The Community Manager reports to the Director, CX Knowledge & Operations.
Responsibilities
Content & Engagement Strategy
Build and maintain a consistent content calendar including product announcements, educational content, Hero spotlights, behind‑the‑scenes updates, success prompts, and more.
Maintain a cadence of posts that keep Heroes informed, encouraged, and connected.
Celebrate and elevate Hero voices by highlighting helpful contributions and promoting peer‑to‑peer support.
Feedback Portal & Feature Communication
Own the end‑to‑end messaging process for feature launches in partnership with Product Marketing, Support, Content & Education, and Product teams.
Draft and publish announcements and changelog entries that clearly explain what’s new, why it matters, how it works, and where to get help.
Monitor the community and feedback portal daily to track sentiment, clarify questions, and identify areas for education.
Conduct focused monitoring within 48 hours of product updates to proactively identify friction points or common questions.
Community Programming & Activation
Develop programming that increases engagement and connection, such as AMAs, themed monthly discussions, and small‑group initiatives.
Introduce structural community improvements (e.g., onboarding flows, topic tagging, recognition programs) that support long‑term health.
Voice of Customer (VoC) Insights & Reporting
Maintain VoC feedback loops that synthesize trends from posts, comments, sentiment spikes, and Hero conversations.
Deliver insights to Product and CX partners to help influence roadmaps, documentation needs, and customer‑facing improvements.
Track and report on community health metrics, engagement patterns, and performance.
Moderation Leadership
Oversee the reactive moderation team to ensure timely responses, consistent guideline enforcement, and appropriate triage to Support or Product.
Ensure the community remains a safe, respectful, and inclusive environment.
Tone & Voice Ownership
Act as a brand steward by ensuring all communications are warm, human, factual, and transparent.
Acknowledge limitations honestly and help guide Heroes with empathy and clarity.
Attributes for Success
5+ years of experience in online community management, VoC programs, digital forums, or similar environments.
Bachelor's degree in Communications, Public Relations, or a related field.
Excellent written and verbal communication skills.
Proficiency in community platforms, moderation tools, and feedback management tools.
Ability to work independently and as part of a team.
Strong organizational and project management skills.
Experience with data analytics and reporting.
Experience in a software or technology company.
Strong technical acumen and ability to learn product features deeply.
Benefits
Competitive full‑time salary + bonus + equity eligibility
Full medical, dental, and vision (company‑paid for you + family)
401(k) with 6% match
Flexible PTO
Fitness + wellness perks
Mental health resources
In‑office lunches, collaboration days, and leadership growth opportunities
Work Arrangements Expect regular onsite presence at our Newport Beach, CA office 3 days per week. If you’re not located in Newport Beach, we’ll provide relocation support for strong candidates who want to join us in person.
Pay Range US‑based applicants only. $85,500–$114,000 + bonus. Final salary is based on location, travel, relevant prior experience, or particular skills and expertise.
How to Apply Sound like a good fit? Click apply below!
Julie Taylor – Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.
#J-18808-Ljbffr
Role Overview This role ensures our online community and feedback portal remain trusted sources of education, inspiration, and transparent product communication. The primary focus is on shaping the tone, engagement, and value of the community before issues arise, empowering, educating, and connecting Kajabi’s customers (aka Heroes). The Community Manager reports to the Director, CX Knowledge & Operations.
Responsibilities
Content & Engagement Strategy
Build and maintain a consistent content calendar including product announcements, educational content, Hero spotlights, behind‑the‑scenes updates, success prompts, and more.
Maintain a cadence of posts that keep Heroes informed, encouraged, and connected.
Celebrate and elevate Hero voices by highlighting helpful contributions and promoting peer‑to‑peer support.
Feedback Portal & Feature Communication
Own the end‑to‑end messaging process for feature launches in partnership with Product Marketing, Support, Content & Education, and Product teams.
Draft and publish announcements and changelog entries that clearly explain what’s new, why it matters, how it works, and where to get help.
Monitor the community and feedback portal daily to track sentiment, clarify questions, and identify areas for education.
Conduct focused monitoring within 48 hours of product updates to proactively identify friction points or common questions.
Community Programming & Activation
Develop programming that increases engagement and connection, such as AMAs, themed monthly discussions, and small‑group initiatives.
Introduce structural community improvements (e.g., onboarding flows, topic tagging, recognition programs) that support long‑term health.
Voice of Customer (VoC) Insights & Reporting
Maintain VoC feedback loops that synthesize trends from posts, comments, sentiment spikes, and Hero conversations.
Deliver insights to Product and CX partners to help influence roadmaps, documentation needs, and customer‑facing improvements.
Track and report on community health metrics, engagement patterns, and performance.
Moderation Leadership
Oversee the reactive moderation team to ensure timely responses, consistent guideline enforcement, and appropriate triage to Support or Product.
Ensure the community remains a safe, respectful, and inclusive environment.
Tone & Voice Ownership
Act as a brand steward by ensuring all communications are warm, human, factual, and transparent.
Acknowledge limitations honestly and help guide Heroes with empathy and clarity.
Attributes for Success
5+ years of experience in online community management, VoC programs, digital forums, or similar environments.
Bachelor's degree in Communications, Public Relations, or a related field.
Excellent written and verbal communication skills.
Proficiency in community platforms, moderation tools, and feedback management tools.
Ability to work independently and as part of a team.
Strong organizational and project management skills.
Experience with data analytics and reporting.
Experience in a software or technology company.
Strong technical acumen and ability to learn product features deeply.
Benefits
Competitive full‑time salary + bonus + equity eligibility
Full medical, dental, and vision (company‑paid for you + family)
401(k) with 6% match
Flexible PTO
Fitness + wellness perks
Mental health resources
In‑office lunches, collaboration days, and leadership growth opportunities
Work Arrangements Expect regular onsite presence at our Newport Beach, CA office 3 days per week. If you’re not located in Newport Beach, we’ll provide relocation support for strong candidates who want to join us in person.
Pay Range US‑based applicants only. $85,500–$114,000 + bonus. Final salary is based on location, travel, relevant prior experience, or particular skills and expertise.
How to Apply Sound like a good fit? Click apply below!
Julie Taylor – Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.
#J-18808-Ljbffr