Communications Dispatcher Trainee

HIGHER STARTING PAY FOR EXPERIENCED DISPATCHERS:

0-1 YR FULL-TIME EXPERIENCE: $24.72/HR

2 YRS FULL-TIME EXPERIENCE: $25.96/HR

3+ YRS FULL-TIME EXPERIENCE: $27.25/HR

GENERAL DESCRIPTION: Public safety communications work in operating radios, telephones and computer. Answering calls for assistance and dispatching.

Communications Dispatcher Trainees are required to work under the direct supervision of a Communications Dispatcher I, Communications Dispatcher II, Communications Shift Leader, or Communications Supervisor. Communications Dispatcher Trainees will be reclassified to Communications Dispatcher I upon the successful completion of the Communications Dispatcher I training program AND upon successful completion of a one year probationary period.

ESSENTIAL JOB FUNCTIONS:

Answers switchboard, transfers calls and takes messages;

Answers 911 calls taking information and entering into CAD system;

Assigns complaints to officers and maintains current status of officers;

Processes inquiries regarding registrations, warrants, jail information, business complaints and house watches;

Monitors radio channels and alarms;

Operates NCIC/FCIC system for inquiry regarding persons, vehicles, boats and articles;

Performs radio paging via Sheriff's paging system;

Operates Teletype and office machines;

Maintains logs and records of work;

Works shift work;

Performs related duties as required.

ESSENTIAL PHYSICAL SKILLS: Must be able to operate switchboard, radio, computer and perform data entry; eyesight correctable to 20/30; normal hearing with or without a hearing aid; sit for long periods of time; work shift work.

ENVIRONMENTAL CONDITIONS: Inside an environment which is often under emergency and stressful situations.

KNOWLEDGE OF:

Geography and street locations of the county

General radio language

Computers

ABILITY TO:

Gain knowledge of procedures used in dispatching;

Communicate effectively with public and officials under emergency conditions;

Orient, read and utilize a map or ATLAS using the grid system;

Give clear, concise directions between geographic points;

Perform multiple functions simultaneously;

Gain knowledge of codes, signals and operations of telecommunications system;

FCC rules and regulations;

Manage situations involving high stress.

SKILLS:

Computer

Communication skills used on a radio network

MINIMUM QUALIFICATIONS: Graduation from high school or GED.

Type 35 cwpm.

PERFORMANCE TESTING: Applicants must successfully pass Communications Dispatcher performance test (CritiCall) administered by the agency. Applicant will be afforded three (3) opportunities to successfully complete testing.

#J-18808-Ljbffr