Hazel Hawkins Memorial Hospital
PBX Receptionist (Communications) HRS-771
Hazel Hawkins Memorial Hospital, Hollister, California, United States, 95023
PBX Receptionist (Communications) HRS-771
Job Summary
Operates Hospital telephone system to relay incoming, outgoing and inter office, interdepartmental calls; performs cashiering functions and miscellaneous Hospital communication and clerical duties; greets patients and visitors; determines their needs and directs to appropriate area or individual.
Responsibilities
Involvement in activity associated with Hospital postal system
Receives all incoming telephone calls; directs calls to appropriate area
Maintains postage meter processing
Participates in sorting and counting all first class pre-sort mailings
Promptly answers phone calls and dispatched accurately, professionally and courteously; always follows up if a response is delayed
Follows established guidelines in responding to various types of calls/ requests/emergencies/ various code situations
Places long distance calls for authorized hospital personnel
Records messages accurately and clearly; follow up to assure messages are received promptly
Responsible for all emergency code calls; responds with expediency and efficiency
Uses correct English when communicating
Answers routine telephone inquiries concerning Hospital functions and services; places outgoing calls as requested; provides receptionist support
Provides requested information promptly or refers inquiry to appropriate area or individual
Observes Hospital confidentiality and guest relations policies when processing inquiries
Assists patients/hospital personnel with local and long distance telephone information
Maintains contact with those individuals waiting and provides information as appropriate
Reports any outstanding follow up information and new information to oncoming shift
Uses Hospital intercom system to voice page Hospital staff and physicians; places calls for "beeper" pagers
Performs cashier function as necessary; Performs miscellaneous clerical duties
Observes established procedures in use of intercom system
Pages in a clear, well-modulated voice to ensure understanding
Use of intercom system is consistently prompt, accurate and courteous
Follows established Hospital policy for handling cash and collecting money and at shift balancing
Accurate in cash transactions; Accepts credit cards, using appropriate forms; follows up
Maintains accurate and current logs and reports for Admitting and Communications departments
Assures all necessary supplies are available at switchboard
Consistently attends departmental meetings
Required Skills / Abilities
Must have effective verbal communication skills; must be able to speak clearly and distinctly, using correct English
Demonstrated ability to manage stressful situations with mature, careful judgment
Education & Experience
High School graduate or equivalent
Additional education and training in use of telephone systems, typewriters and general business office equipment and routines required or the facility will provide orientation to the point of competency
Six months of prior experience as telephone operator, receptionist or in a related field required
Job Type Per-Diem, Variable Shift
Pay $25.00 to $28.00 hourly
Commute Location
Hollister, CA 95023 (Required)
Relocate
Hollister, CA 95023: Relocate before starting work (Required)
Application Apply at https://www.hazelhawkins.com/careers/ or email apply.jobs@hazelhawkins.com
Background Check All job offers are contingent upon the successful completion of a background check, physical exam, drug test, and verification of education qualifications and credentials.
EEO Statement San Benito Health Care District is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, status, military and veteran status and any other consideration protected by federal, state or local law (sometimes referred to, collectively, as “protected characteristics”).
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Operates Hospital telephone system to relay incoming, outgoing and inter office, interdepartmental calls; performs cashiering functions and miscellaneous Hospital communication and clerical duties; greets patients and visitors; determines their needs and directs to appropriate area or individual.
Responsibilities
Involvement in activity associated with Hospital postal system
Receives all incoming telephone calls; directs calls to appropriate area
Maintains postage meter processing
Participates in sorting and counting all first class pre-sort mailings
Promptly answers phone calls and dispatched accurately, professionally and courteously; always follows up if a response is delayed
Follows established guidelines in responding to various types of calls/ requests/emergencies/ various code situations
Places long distance calls for authorized hospital personnel
Records messages accurately and clearly; follow up to assure messages are received promptly
Responsible for all emergency code calls; responds with expediency and efficiency
Uses correct English when communicating
Answers routine telephone inquiries concerning Hospital functions and services; places outgoing calls as requested; provides receptionist support
Provides requested information promptly or refers inquiry to appropriate area or individual
Observes Hospital confidentiality and guest relations policies when processing inquiries
Assists patients/hospital personnel with local and long distance telephone information
Maintains contact with those individuals waiting and provides information as appropriate
Reports any outstanding follow up information and new information to oncoming shift
Uses Hospital intercom system to voice page Hospital staff and physicians; places calls for "beeper" pagers
Performs cashier function as necessary; Performs miscellaneous clerical duties
Observes established procedures in use of intercom system
Pages in a clear, well-modulated voice to ensure understanding
Use of intercom system is consistently prompt, accurate and courteous
Follows established Hospital policy for handling cash and collecting money and at shift balancing
Accurate in cash transactions; Accepts credit cards, using appropriate forms; follows up
Maintains accurate and current logs and reports for Admitting and Communications departments
Assures all necessary supplies are available at switchboard
Consistently attends departmental meetings
Required Skills / Abilities
Must have effective verbal communication skills; must be able to speak clearly and distinctly, using correct English
Demonstrated ability to manage stressful situations with mature, careful judgment
Education & Experience
High School graduate or equivalent
Additional education and training in use of telephone systems, typewriters and general business office equipment and routines required or the facility will provide orientation to the point of competency
Six months of prior experience as telephone operator, receptionist or in a related field required
Job Type Per-Diem, Variable Shift
Pay $25.00 to $28.00 hourly
Commute Location
Hollister, CA 95023 (Required)
Relocate
Hollister, CA 95023: Relocate before starting work (Required)
Application Apply at https://www.hazelhawkins.com/careers/ or email apply.jobs@hazelhawkins.com
Background Check All job offers are contingent upon the successful completion of a background check, physical exam, drug test, and verification of education qualifications and credentials.
EEO Statement San Benito Health Care District is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, status, military and veteran status and any other consideration protected by federal, state or local law (sometimes referred to, collectively, as “protected characteristics”).
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