Homebase is hiring: Senior Creative & Marketing Operations Manager (Hybrid) (San

Senior Creative & Marketing Operations Manager (Hybrid)

Join as a Senior Creative & Marketing Operations Manager (Hybrid) at Homebase .

Hi, Future Homie! At Homebase, youll join a team thats bold, fastmoving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive realworld impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

Your Impact Starts Here

Were looking for a Senior Creative & Marketing Operations Manager to be the operational backbone of our inhouse creative and marketing teams. Youll own the endtoend workflow for creative and marketing projects, helping our team scale worldclass creative thats rooted in real small business stories.

Youll work closely with our Creative Director to align on resourcing and creative talent, helping select, onboard, and manage freelancers to ensure the right fit for every project. Youll also partner with our CMO to drive operational excellence, streamline communication, and build better systems for collaboration, visibility, and accountability.

Creative Leadership

• Support all creative production across formats and channels: photo, video, animation, experiential, digital, print, and retail.
• Manage our hybrid studio model (inhouse and freelance) that can scale content efficiently while maintaining creative integrity.
• Partner closely with Creative, Brand, and Growth teams to translate concepts into highquality, onbrief, ontime deliverables.

Marketing Operations & Process Excellence

• Partner with channel and functional leads to prioritize initiatives, and manage timelines & deadlines.
• Maintain visibility into all projects, timelines, and budgets, identifying risks, removing blockers, and facilitating clear communication.
• Build and evolve the content management system and asset repository for easy access, compliance, and brand consistency.

Team Leadership & Collaboration

• Partner with the CMO and Marketing Leads to align creative and operational priorities.
• Lead and empower a highperforming team of contractors and crossfunctional partners.
• Cultivate a culture of accountability, transparency, and curiosity where creative excellence meets operational clarity.
• Constantly seek new tools, technologies, and processes to improve team efficiency and collaboration.

Automation & AI Efficiencies

• Identify and implement AIpowered tools to streamline creative workflows, such as project tracking, asset tagging, version control, and reporting.
• Develop AIassisted production templates and processes (e.g., automated briefs, feedback summaries, or content scheduling) to free up creative time for strategy and storytelling.
• Develop & lead new AI solutions that improve speed and quality without losing the human touch behind our brand.

Requirements

• 68 years of experience in creative or marketing operations, including at least 23 years working inhouse.
• Proven track record in building systems, solving problems, and empowering others to do their best work.
• Experienced at managing fastpaced creative projects with a range of deliverables.
• Deep understanding of the creative process and how to support designers, copywriters, and marketers to do their best work.
• Excellent organizational, communication, and timemanagement skills.
• Familiarity with tools like Asana, Figma, Google Suite, etc.
• Deep passion for supporting small businesses and helping our customers succeedtreating their stories and challenges as the heart of our brand.

The Homie Way

• Be Customer Obsessed Solve problems with empathy and creativity.
• Move Fast, Learn Fast Experiment, take action, and grow every day.
• Own Your Impact Think big, focus on what matters, and make decisions you stand behind.
• Master Your Craft Excellence fuels impactshow up, step up, and make your mark.
• Win Together Put goals over roles, lead with trust, and connect to our mission and each other.

What We Offer (United States)

• Ownership & Financial Security: Stock options + 401(k) with 4% match
• Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
• Flexible Time: Unlimited PTO (salaried) + company holidays
• Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
• Protection Plans: Life insurance + short/longterm disability coverage
• Work Your Way: Work From Anywhere Month + meetingfree weeks yearly
• Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
• Hybrid Rhythm: Tuesdays and Wednesdays are our required inoffice days.

What We Offer (Canada)

• Health & Wellness: Comprehensive medical, dental, and vision for you and your dependents
• Time Flexibility: Flex time off + company holidays + designated focus periods
• Family Support: Maternity/Parental Leave EI topup support after 6 months of service
• Work Your Way: Work From Anywhere Month + meetingfree weeks yearly
• Protection Plans: Life insurance + short/longterm disability coverage
• Workspace Perks: Meals provided, team offsites, and Customer Days
• Hybrid Rhythm: Tuesdays and Wednesdays are our required inoffice days.

What To Expect During The Interview Process

• Meet the Talent Acquisition team, Rachel U.
• Meet the Hiring Manager, Katie D.
• Participate in a Talent Showcase
• Meet Crossfunctional Partners
• Background Check + Offer Stage
• Welcome to the team, Homie 🎉

Belonging at Homebase

We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many formsso if youre excited about this role, even if you dont meet 100% of the qualifications, we encourage you to apply!

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Hey, Were Homebase

Unstoppable teams start here.

Homebase is the everything app for hourly teamsbuilt to simplify the daytoday and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, weve tracked over a billion hours for 2.5+ million workersand were just getting started.

At Homebase, we celebrate diversity and are proud to be an equalopportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us knowwere committed to ensuring fair and equitable access for all.

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