Whatnot is hiring: Product Design Director, Buyer (San Francisco) in San Francis

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Were redefining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote colocated team, were inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, were building the future of online marketplaces together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And were just getting started! As one of the fastest growing marketplaces, were looking for bold, forwardthinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Role

Were looking for a strategic and inspiring Director of Product Design to lead our Buyer Design teamthe group responsible for shaping the endtoend experience for millions of users navigating our marketplace.

As the design leader overseeing the entire buyer journey, youll drive the strategy and execution for everything from customer acquisition, activation, to retention and reengagement. This includes discovery surfaces (browse, search, ranking, personalization, taxonomy), the live shopping experience, and customer service flows.

Youll partner closely with Product, Engineering, Data Science, Marketing, and our Executive Team to ensure we're not just meeting user expectations, but creating joyful, seamless, and highperforming experiences that define the future of live commerce.

As a playercoach, youll balance leading, mentoring, and rolling up your sleeves to design impactful experiences. Youll help elevate the teams craft, drive design strategy, and collaborate crossfunctionally with product, engineering, research, and business teams to deliver innovative solutions that make finding what you love seamless, intuitive, and delightful.

• Lead and scale a highperforming team of product designers across the buyer funnel.
• Define and drive the vision, strategy, and execution for the buyer experience in collaboration with crossfunctional partners.
• Partner with research, data, and product to develop deep customer empathy and inform highimpact design decisions.
• Shape intuitive, elegant systems across discovery, live shopping, and postpurchase experiences.
• Ensure our experiences are accessible, inclusive, and delightfully human.
• Champion design quality and consistency across surfaces while enabling speed and iteration.
• Nurture a strong design culture through mentorship, feedback, and high standards for craft and thinking.
• Represent design in executive conversations and influence companywide priorities.

Team members in this role are required to be within commuting distance of our New York, NY, San Francisco, CA, Seattle, WA, or Los Angeles, CA hubs.

You

Curious about who thrives at Whatnot? Weve found that embodying a low ego, growth mindset, and highimpact drive goes a long way here.

As our next Product Design Director, you should have 10+ years of product design experience, with at least 3 years leading teams, plus:

• A playercoach mindsetexcited to mentor, but equally passionate about designing and solving problems handson.
• Strong portfolio showcasing interaction and visual design skills, with a track record of shipping successful products.
• Proven success designing and scaling customerfacing experiences across a complex funnel (acquisition through retention).
• Deep expertise in interaction design, systems thinking, and usercentered design .
• Strong understanding of search, discovery, personalization, and taxonomy design principles.
• Experience in ecommerce, marketplaces, or live shopping platforms is a major plus.
• A strong collaborator who thrives at the intersection of product, business, and user needs.
• A portfolio that demonstrates thoughtful, elegant solutions to complex problems.

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. Were passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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