Senior Product Marketing Manager (San Francisco) Job at Plain in San Francisco

Senior Product Marketing Manager

Join Plain to help reshape B2B customer support for the next generation of companies. Were building the fastest, most powerful platform that lets teams move beyond reactive support to build true customer relationships.

Were a small, tightknit crew with offices in SF and London. This role is hybrid, requiring 3 days a week in our SF office. Because we work closely with teammates in Europe, youll enjoy quiet afternoons for deep focus.

Why this role matters

B2B customer support is undergoing a seismic shift. AI is transforming how companies engage with customers, moving support from a siloed function to a companywide effort across Slack, Discord, and inproduct experiences. Plain is leading the charge, and your work will help establish credibility and trust in this new category.

What youll do

• Partner with Sales to hit their numbers by ensuring our messaging and positioning are loud, clear, and relevant for support leaders and engineers.
• Own the creation of customerfacing collateral, including pitch decks, case studies, solution briefs, and website content.
• Translate product launches into sales pipeline.
• Conduct market, competitor, and customer research to inform our product positioning and roadmap.
• Ensure we stand out in a crowded market with a differentiated value proposition.
• Sharpen product messaging and apply it consistently across all touchpoints so that Plains recognition is clear and unified.

This is a great fit if you

• Have 5+ years of product marketing experience at B2B startups focused on SMB and midmarket sales. Bonus if youve sold to developers.
• Have expertise in crafting compelling messaging for midmarket customers and decisionmakers.
• Are a whiz at developing collateral to support sales teams with competitive positioning and objection handling.
• Have exceptional organizational and project management skills; you can juggle multiple projects simultaneously.
• Are entrepreneurial, with a highownership mindset, thriving in fastpaced, highgrowth environments.
• Are an analytical, structured, and logical thinker.
• Have a strong creative flair and design instinct.
• Are highly driven and ambitious, wanting to win.
• Love experimentation and are happy to try new things.

Not the right fit if you

• Are uncomfortable with ambiguity and prefer clearly defined processes and playbooks.
• Are not excited about AI transforming customer support.
• Dont want to work on site in SF 3 days a week and travel for customer onboarding.

Logistics

• The salary range for the role is $180k $230k + equity. The exact placement within this range will be determined after the interview process based on skills and experience.

Pluralsitive organisations do not individual EEO statements. Recruitment will be conducted through our recruiting team.

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