General Dynamics Information Technology
Unified Communications Specialist - TS/SCI w/Poly
General Dynamics Information Technology, Annapolis, Maryland, United States, 21403
Unified Communications Specialist
At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Communications Specialist Advisor joining our team.
HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT
Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
Installation of operating system and security patches.
Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.
WHAT YOU’LL NEED TO SUCCEED
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 8+ years of related experience
Required Skills and Abilities
Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies.
Should have a strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business.
Must have managed virtualized applications or have knowledge of how to manage virtualized applications.
Must be proficient in the use of Microsoft Office.
Good communication and customer service skills.
Be a team player and have the ability to work in a fast-paced environment.
Must be able to monitor and process Capabilities Service Desk tickets.
Certification: 8570 compliant with a Security + certificate is required.
Preferred Skills
Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
Experience with Session Border Controller (SBC) and SIP detailed traces is a plus.
Security Clearance Level: TS/SCI w/Poly
Location: On Site
US Citizenship Required
GDIT IS YOUR PLACE
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
#GREENWAY
#J-18808-Ljbffr
HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT
Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
Installation of operating system and security patches.
Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.
WHAT YOU’LL NEED TO SUCCEED
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 8+ years of related experience
Required Skills and Abilities
Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies.
Should have a strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business.
Must have managed virtualized applications or have knowledge of how to manage virtualized applications.
Must be proficient in the use of Microsoft Office.
Good communication and customer service skills.
Be a team player and have the ability to work in a fast-paced environment.
Must be able to monitor and process Capabilities Service Desk tickets.
Certification: 8570 compliant with a Security + certificate is required.
Preferred Skills
Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
Experience with Session Border Controller (SBC) and SIP detailed traces is a plus.
Security Clearance Level: TS/SCI w/Poly
Location: On Site
US Citizenship Required
GDIT IS YOUR PLACE
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
#GREENWAY
#J-18808-Ljbffr