Senior User Experience Designer (San Francisco) Job at ZS in San Francisco

Associate Consultant Senior UX Designer

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here youll work sidebyside with a powerful collective of thinkers and experts shaping lifechanging solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a clientfirst mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive lifechanging impact to ZS.

What you'll do

• Lead key workstreams in designing and delivering AIpowered digital products, predictive analytics interfaces, and enterprisescale healthcare solutions.
• Guide experience strategy, translate research into scalable GenAI design patterns, and meaningfully shape client conversations.
• Lead the design of AIdriven product workflows, such as agentic task flows, adaptive dashboards, conversational interactions, and predictive insight delivery.
• Translate complex business and analytics requirements into clean, extensible interaction patterns and highfidelity designs.
• Collaborate directly with clients to define the role of AI, clarify requirements, and align on experience direction.
• Conduct or support generative and evaluative research, synthesizing insights into actionable experience strategies.
• Leverage generative AI to enhance research synthesis, produce design variations, accelerate wireframing, and generate content or UI options.
• Guide junior designers on best practices for designing AIenabled experiences and applying AI tools responsibly.
• Drive the evolution of projectlevel design systems incorporating GenAIspecific components.
• Work within clientfacing teams to solve design problems with creative thinking and design reviews.
• Facilitate workshops and design sprints focused on validating AIinfused prototypes and concepts.

What youll bring

• Bachelors degree required in one of design, design strategy, design research, service design, industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success.
• 57+ years designing complex digital products, ideally in analytics, enterprise systems, or AIdriven solutions.
• Proficiency designing for GenAI and AIpowered experiences, including chat UX, recommendations, decisionsupport, and multistep agentic flows.
• Strong capability to structure ambiguous problem spaces and drive clarity through design.
• Ability to engage with clients, explain design decisions, and advocate for usercentered AI.
• Experience mentoring designers and contributing to design system governance.
• Familiarity with healthcare, pharma, or other regulated industries is a strong advantage.
• Core consulting skills such as the ability to synthesize feedback, manage project tasks, respond to questions, communicate well and articulate design decisions.

How youll grow

• Crossfunctional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via scurves, individual contribution and role expansions

Hybrid working model

ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous facetoface connections.

Perks & Benefits

ZS offers a comprehensive total rewards package including health and wellbeing, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

Travel

Travel is a requirement at ZS for clientfacing ZSers; business needs of your project and client are the priority. While some projects may be local, all clientfacing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systemsthe ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If youre eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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