Commission on Accreditation for Law Enforcement Agencies, Inc
Emergency Communications Supervisor
Commission on Accreditation for Law Enforcement Agencies, Inc, Largo, Florida, United States, 34640
This is difficult and responsible work, providing close first-line supervision to personnel and activities on a shift in the Communications Center. This position is responsible for ensuring that quality customer telecommunications service is delivered to members of the community and the department courteously, professionally, and timely. Work is performed under the direction of the Emergency Communications Manager. Employees are subject to rotating shift assignments, including working weekends and holidays.
Additional Benefits
Additional $5,000 employee benefit dollars; the unused balance of which can be kept as taxable income Defined Contribution Plan 401(a) with a generous 6.5% City match Benefits also include 12 paid holidays and 24-hour full access to City fitness center. Continuous learning is supported through tuition reimbursement and professional development opportunities. May receive $4,000 in relocation assistance for candidates outside Pinellas, Pasco, Hillsborough, or Manatee counties. ESSENTIAL DUTIES AND RESPONSIBILITIES
All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay. Leadership
Demonstrates an understanding and reflection of the City’s mission, vision, and values and a commitment to achieve organizational goals aligned with the City’s strategic plan Champions a positive, high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives Articulates strategic and innovative thinking and provides clarity to deliver superior services Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture Management
Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance Directs and supervises Emergency Communications Dispatchers assigned to the Communications Center each shift Schedules personnel for appropriate staffing levels; coordinates training for new personnel; plans and coordinates development of employees, which includes providing professional growth opportunities to subordinates Reviews and evaluates subordinate’s work performance; recommends disciplinary action, as required; counsels subordinates and assists as necessary in any work-related problems, and when requested, directs the employee to the proper resource for assistance with personnel problems Enforces the rules, regulations, policies, and procedures of the department; takes the initiative to identify and resolve problems Assists in the preparation and control of the budget; maintains records and data for statistical analysis, as required Technical
Receives in-coming calls for service; handles complaints from citizens Assists in the preparation and control of the budget; maintains records and data for statistical analysis, as required Coordinates the Communications Center activities during difficult situations and/or major emergencies Performs short and long-range planning and assists in meeting established goals and objectives Inputs, accesses, and retrieves data from computer systems Deals with equipment malfunctions and schedules maintenance of the Communications Center equipment Acts as the liaison with police operational supervisors Team Skills
Supports honest and transparent decision-making Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments Actively participates/engages with fellow supervisors in monthly management team meetings Openly exhibits a positive attitude, in words and action, and encourages others to do the same Performs related work as required. EMERGENCY RESPONSE STATUS
As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description. The starting salary range for this position is $59,820.80 to $68,790.80 depending on experience and qualifications. Requirements
MINIMUM QUALIFICATIONS
Education and Experience
Associate’s Degree in Management, Criminal Justice, Business Administration, Computer Science, or a closely related field and three (3) years of directly related experience in law enforcement communications or a combination of law enforcement, fire, and Emergency Medical Services (EMS) Communications Operations; or a combination of education, training, and experience Must be able to successfully pass Criticall with an overall score of 80% or higher, minimum of 25wpm and 3,000 kpH or higher. Florida Telecommunicator Certification required (or obtained within the first six (6) months of employment) Must have / or be able to successfully obtain required certifications including but not limited to; Florida Department of Law Enforcement (FDLE) Full Access certifiation and Criminal Justice Information (CJIS) Level 2 – CJIS Security Awareness certification. One (1) year of related supervisory experience preferred Valid Driver's License Knowledge, Skills, and Abilities
Thorough knowledge of City boundaries, police districts, and map grids Thorough knowledge of City and Department rules, regulations, policies, and procedures Knowledge of communications systems design, application, use, location of equipment, and interconnecting circuits Ability to effectively manage multiple ongoing projects/assignments simultaneously to meet established deadlines Ability to input, access, and retrieve data from a computer Ability to assign and evaluate subordinates' work product, prepare clear and comprehensive reports, and communicate effectively orally and in writing Ability to motivate subordinates to achieve peak performance, lead and command the respect of personnel, direct their work under routine and emergency conditions, and take charge of critical incidents calmly and effectively under crisis conditions Qualifications
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Work Environment: 100% inside a climate-controlled building. Physical Requirements: The essential functions of the job require: sitting approximately eight (8) hours per day. The work requires rare: bending/stooping, climbing, crawling, fine manipulations, grasping, kneeling, pulling, pushing, reaching, repetitive motion, lifting/carrying of objects weighing up to 15 pounds, lifting/carrying of objects weighing 15 to 44 pounds, and lifting/carrying of objects weighing 45 pounds and over. Sensory Requirements: Hearing: Ability to understand clear and concise phone conversations and radio traffic. Speaking: Ability to answer questions on the phone and the radio, dispatch units on the radio to the appropriate location, and provide instruction to trainees. Seeing: Ability to see and read computer monitor screens, detect color coding, and read fine and normal print. Driving Requirements: Requires frequent driving and possession of a valid Florida Driver's License. Technology: The work requires the ability to operate telephones, smartphones, tablets, photocopiers, printers, desktop and/or laptop computers, calculators, and all associated software. Tools: The work requires proficiency with various tools for radio and computer maintenance IMPORTANT INFORMATION
Yes - DRUG TESTING (Safety Sensitive) No - CHILDCARE FINGERPRINTING Yes - CREDIT CHECK Yes - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC, and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data. ELEMENTS OF SELECTION PROCESS
1. Review of applications for selection of those to proceed in the process 2. Selected applicants will be scheduled to interview with a hiring panel 3. Selected applicant may be scheduled to interview with the Police Chief. 4. Schedule applicant for start date with Human Resources. Duration of The Process
The expected duration of the selection process for filling the position should take approximately two (2) to four (4) weeks. Agency's Policy On Reapplication
If not selected, you may reapply for this or any other position at any time posted. The City of Largo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Location
201 Highland Ave NE PO Box 296 Largo , FL 33779-0296 United States Please use the URL link included in this advertisement and apply online. This posting is open until March 13, 2025
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Additional $5,000 employee benefit dollars; the unused balance of which can be kept as taxable income Defined Contribution Plan 401(a) with a generous 6.5% City match Benefits also include 12 paid holidays and 24-hour full access to City fitness center. Continuous learning is supported through tuition reimbursement and professional development opportunities. May receive $4,000 in relocation assistance for candidates outside Pinellas, Pasco, Hillsborough, or Manatee counties. ESSENTIAL DUTIES AND RESPONSIBILITIES
All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay. Leadership
Demonstrates an understanding and reflection of the City’s mission, vision, and values and a commitment to achieve organizational goals aligned with the City’s strategic plan Champions a positive, high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives Articulates strategic and innovative thinking and provides clarity to deliver superior services Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture Management
Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance Directs and supervises Emergency Communications Dispatchers assigned to the Communications Center each shift Schedules personnel for appropriate staffing levels; coordinates training for new personnel; plans and coordinates development of employees, which includes providing professional growth opportunities to subordinates Reviews and evaluates subordinate’s work performance; recommends disciplinary action, as required; counsels subordinates and assists as necessary in any work-related problems, and when requested, directs the employee to the proper resource for assistance with personnel problems Enforces the rules, regulations, policies, and procedures of the department; takes the initiative to identify and resolve problems Assists in the preparation and control of the budget; maintains records and data for statistical analysis, as required Technical
Receives in-coming calls for service; handles complaints from citizens Assists in the preparation and control of the budget; maintains records and data for statistical analysis, as required Coordinates the Communications Center activities during difficult situations and/or major emergencies Performs short and long-range planning and assists in meeting established goals and objectives Inputs, accesses, and retrieves data from computer systems Deals with equipment malfunctions and schedules maintenance of the Communications Center equipment Acts as the liaison with police operational supervisors Team Skills
Supports honest and transparent decision-making Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments Actively participates/engages with fellow supervisors in monthly management team meetings Openly exhibits a positive attitude, in words and action, and encourages others to do the same Performs related work as required. EMERGENCY RESPONSE STATUS
As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description. The starting salary range for this position is $59,820.80 to $68,790.80 depending on experience and qualifications. Requirements
MINIMUM QUALIFICATIONS
Education and Experience
Associate’s Degree in Management, Criminal Justice, Business Administration, Computer Science, or a closely related field and three (3) years of directly related experience in law enforcement communications or a combination of law enforcement, fire, and Emergency Medical Services (EMS) Communications Operations; or a combination of education, training, and experience Must be able to successfully pass Criticall with an overall score of 80% or higher, minimum of 25wpm and 3,000 kpH or higher. Florida Telecommunicator Certification required (or obtained within the first six (6) months of employment) Must have / or be able to successfully obtain required certifications including but not limited to; Florida Department of Law Enforcement (FDLE) Full Access certifiation and Criminal Justice Information (CJIS) Level 2 – CJIS Security Awareness certification. One (1) year of related supervisory experience preferred Valid Driver's License Knowledge, Skills, and Abilities
Thorough knowledge of City boundaries, police districts, and map grids Thorough knowledge of City and Department rules, regulations, policies, and procedures Knowledge of communications systems design, application, use, location of equipment, and interconnecting circuits Ability to effectively manage multiple ongoing projects/assignments simultaneously to meet established deadlines Ability to input, access, and retrieve data from a computer Ability to assign and evaluate subordinates' work product, prepare clear and comprehensive reports, and communicate effectively orally and in writing Ability to motivate subordinates to achieve peak performance, lead and command the respect of personnel, direct their work under routine and emergency conditions, and take charge of critical incidents calmly and effectively under crisis conditions Qualifications
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Work Environment: 100% inside a climate-controlled building. Physical Requirements: The essential functions of the job require: sitting approximately eight (8) hours per day. The work requires rare: bending/stooping, climbing, crawling, fine manipulations, grasping, kneeling, pulling, pushing, reaching, repetitive motion, lifting/carrying of objects weighing up to 15 pounds, lifting/carrying of objects weighing 15 to 44 pounds, and lifting/carrying of objects weighing 45 pounds and over. Sensory Requirements: Hearing: Ability to understand clear and concise phone conversations and radio traffic. Speaking: Ability to answer questions on the phone and the radio, dispatch units on the radio to the appropriate location, and provide instruction to trainees. Seeing: Ability to see and read computer monitor screens, detect color coding, and read fine and normal print. Driving Requirements: Requires frequent driving and possession of a valid Florida Driver's License. Technology: The work requires the ability to operate telephones, smartphones, tablets, photocopiers, printers, desktop and/or laptop computers, calculators, and all associated software. Tools: The work requires proficiency with various tools for radio and computer maintenance IMPORTANT INFORMATION
Yes - DRUG TESTING (Safety Sensitive) No - CHILDCARE FINGERPRINTING Yes - CREDIT CHECK Yes - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC, and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data. ELEMENTS OF SELECTION PROCESS
1. Review of applications for selection of those to proceed in the process 2. Selected applicants will be scheduled to interview with a hiring panel 3. Selected applicant may be scheduled to interview with the Police Chief. 4. Schedule applicant for start date with Human Resources. Duration of The Process
The expected duration of the selection process for filling the position should take approximately two (2) to four (4) weeks. Agency's Policy On Reapplication
If not selected, you may reapply for this or any other position at any time posted. The City of Largo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Location
201 Highland Ave NE PO Box 296 Largo , FL 33779-0296 United States Please use the URL link included in this advertisement and apply online. This posting is open until March 13, 2025
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