UNC REX Healthcare
Emergency Services Telecommunications Specialist - Hospital Police Department
UNC REX Healthcare, Chapel Hill, North Carolina, United States, 27517
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
Summary: Provides expert telecommunications activities for continuous monitoring of hospital facilities and during emergency situations requiring the coordination of information to multiple police, fire and rescue agencies as well as medical personnel.
Responsibilities
Communications Systems and Documentation: Receives screens, prioritizes and documents incoming and outgoing emergency and non‑emergency police calls using police telephone and radio communication equipment. Provides information and assistance to callers in a pleasant, calm and sensitive manner. Documents all calls promptly and legibly using the dispatch log system.
Information Collection and Distribution: Obtains accurate information from the caller upon answering the phone or radio. Prioritizes and disseminates accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies. Refers non‑law enforcement matters to appropriate departments or personnel. Enters pertinent information into (CAD) Computer Aided Dispatch system and generates and distributes reports in RMS report writing system. Conducts warrant and warrant searches, identity checks, registration checks and vehicle owner information. Maintains contact with all police officers, security and employees assigned police radios on assignment, maintains status and location of all field units. Analyzes situations accurately and takes effective action to help assure officer and public safety.
Monitors Fire Alarm Systems: Acts as a 24‑hour liaison for Simplex Fire Emergency Calls (outside facilities). Conducts fire drills and documents all fire alarms and fire drills within the hospital complex. Monitors and dispatches officers according to written protocol for all hospital fire alarms. Acknowledges, signals, silences and resets fire alarms. Conducts overhead pages for fire alarms and receives elevator emergency calls.
Regulated High Priority Monitoring Systems: Monitors state and federal regulated systems and areas via cameras/security alarms and dispatches officers for a security breach. Receives alarms from regulated central monitoring stations. Knowledgeable with regulated security/environmental alarm response policy, protocol and procedures. Communicates with outside agency central monitoring to resolve alarms. Pages and contacts the incident action team for immediate alert/notification.
Surveillance and Alarms: Operates and maintains surveillance and alarm systems. Monitors multiple video monitors and various alarm systems. Operates electronic access system as requested. Participates and assists in documentation of panic alarm, hugs infant abduction system testing. Documents and reports deficiencies for security systems testing. Documents work requests for plant engineering department as required.
Other Information
Education Requirements:
High School diploma or GED
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
No experience is required.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Hospital Police Department
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.66 - $26.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Evening Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System with UNC Health benefits. If you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
Summary: Provides expert telecommunications activities for continuous monitoring of hospital facilities and during emergency situations requiring the coordination of information to multiple police, fire and rescue agencies as well as medical personnel.
Responsibilities
Communications Systems and Documentation: Receives screens, prioritizes and documents incoming and outgoing emergency and non‑emergency police calls using police telephone and radio communication equipment. Provides information and assistance to callers in a pleasant, calm and sensitive manner. Documents all calls promptly and legibly using the dispatch log system.
Information Collection and Distribution: Obtains accurate information from the caller upon answering the phone or radio. Prioritizes and disseminates accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies. Refers non‑law enforcement matters to appropriate departments or personnel. Enters pertinent information into (CAD) Computer Aided Dispatch system and generates and distributes reports in RMS report writing system. Conducts warrant and warrant searches, identity checks, registration checks and vehicle owner information. Maintains contact with all police officers, security and employees assigned police radios on assignment, maintains status and location of all field units. Analyzes situations accurately and takes effective action to help assure officer and public safety.
Monitors Fire Alarm Systems: Acts as a 24‑hour liaison for Simplex Fire Emergency Calls (outside facilities). Conducts fire drills and documents all fire alarms and fire drills within the hospital complex. Monitors and dispatches officers according to written protocol for all hospital fire alarms. Acknowledges, signals, silences and resets fire alarms. Conducts overhead pages for fire alarms and receives elevator emergency calls.
Regulated High Priority Monitoring Systems: Monitors state and federal regulated systems and areas via cameras/security alarms and dispatches officers for a security breach. Receives alarms from regulated central monitoring stations. Knowledgeable with regulated security/environmental alarm response policy, protocol and procedures. Communicates with outside agency central monitoring to resolve alarms. Pages and contacts the incident action team for immediate alert/notification.
Surveillance and Alarms: Operates and maintains surveillance and alarm systems. Monitors multiple video monitors and various alarm systems. Operates electronic access system as requested. Participates and assists in documentation of panic alarm, hugs infant abduction system testing. Documents and reports deficiencies for security systems testing. Documents work requests for plant engineering department as required.
Other Information
Education Requirements:
High School diploma or GED
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
No experience is required.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Hospital Police Department
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.66 - $26.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Evening Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System with UNC Health benefits. If you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
#J-18808-Ljbffr