IBM
IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.
This role specializes in providing advanced technical support for IBM Content Manager OnDemand.
Successful candidates will use problem determination and source identification skills, technical and negotiation skills, and collaboration with development and support organizations to recommend improvements to technical support tools, procedures, and processes, thereby contributing to department goals, high customer satisfaction, and organizational objectives.
Responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Utilize technical and negotiation skills to prioritize and diagnose problems to resolution.
Communicate action plans to the customer or IBM representative as appropriate.
Check in code and deliver fixes as needed.
May provide training for and mentor others on the team.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Develop and maintain technical documentation, processes, and troubleshooting guides.
Manage requests and priorities daily.
Configure Content Manager OnDemand environments for support and education.
Review diagnostic information to assist in isolation of a problem cause (including interpreting traces).
Provide technical support within established guidelines, demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions.
Recommend and implement new or improvements to existing technical support tools, procedures, and processes.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
Document findings, create knowledge base articles, provide fixes, and contribute to support tooling.
Qualifications
Required education: High School Diploma/GED.
Preferred education: Master’s Degree.
Required technical and professional expertise:
Strong work experience as a software developer support engineer with demonstrated analytic thinking and structured problem‑solving techniques.
Strong experience in the CMOD application, CMOD exits, user exits, and customizations.
Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.
Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.
Strong positive customer service attitude with sensitivity to client satisfaction.
Preferred technical and professional experience:
Solid understanding of software development lifecycle and tools.
Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).
Knowledge of LDAP.
Experience with CMOD on Cloud or hybrid deployments.
Exposure to enterprise content management (ECM) ecosystems, including integration with external systems.
This job can be performed anywhere in the United States.
ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approaches to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM In a world where technology never stands still, we understand that dedication to our clients’ success, innovation that matters, and trust and personal responsibility in all our relationships lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full‑time schedule for a full calendar year. The salary will vary depending on your job‑related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part‑time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro‑rated for those who start working during the calendar year.
Job Title: Content Manager OnDemand Software Developer Support Engineer
Date posted: 22-Nov-2025
City / Township / Village: LOWELL, DURHAM, San Jose, Austin
State / Province: Texas, North Carolina, Massachusetts, California
Country: United States
Work arrangement: Hybrid
Area of work: Software Engineering
Employment type: Regular
Contract type: Regular
Projected Minimum Salary per year: $131,000.00
Projected Maximum Salary per year: $226,000.00
Position type: Professional
No Travel
Company: (0147) International Business Machines Corporation
Shift: General (daytime)
Is this role a commissionable/sales incentive based position?
#J-18808-Ljbffr
This role specializes in providing advanced technical support for IBM Content Manager OnDemand.
Successful candidates will use problem determination and source identification skills, technical and negotiation skills, and collaboration with development and support organizations to recommend improvements to technical support tools, procedures, and processes, thereby contributing to department goals, high customer satisfaction, and organizational objectives.
Responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Utilize technical and negotiation skills to prioritize and diagnose problems to resolution.
Communicate action plans to the customer or IBM representative as appropriate.
Check in code and deliver fixes as needed.
May provide training for and mentor others on the team.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Develop and maintain technical documentation, processes, and troubleshooting guides.
Manage requests and priorities daily.
Configure Content Manager OnDemand environments for support and education.
Review diagnostic information to assist in isolation of a problem cause (including interpreting traces).
Provide technical support within established guidelines, demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions.
Recommend and implement new or improvements to existing technical support tools, procedures, and processes.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
Document findings, create knowledge base articles, provide fixes, and contribute to support tooling.
Qualifications
Required education: High School Diploma/GED.
Preferred education: Master’s Degree.
Required technical and professional expertise:
Strong work experience as a software developer support engineer with demonstrated analytic thinking and structured problem‑solving techniques.
Strong experience in the CMOD application, CMOD exits, user exits, and customizations.
Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.
Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.
Strong positive customer service attitude with sensitivity to client satisfaction.
Preferred technical and professional experience:
Solid understanding of software development lifecycle and tools.
Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).
Knowledge of LDAP.
Experience with CMOD on Cloud or hybrid deployments.
Exposure to enterprise content management (ECM) ecosystems, including integration with external systems.
This job can be performed anywhere in the United States.
ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approaches to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM In a world where technology never stands still, we understand that dedication to our clients’ success, innovation that matters, and trust and personal responsibility in all our relationships lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full‑time schedule for a full calendar year. The salary will vary depending on your job‑related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part‑time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro‑rated for those who start working during the calendar year.
Job Title: Content Manager OnDemand Software Developer Support Engineer
Date posted: 22-Nov-2025
City / Township / Village: LOWELL, DURHAM, San Jose, Austin
State / Province: Texas, North Carolina, Massachusetts, California
Country: United States
Work arrangement: Hybrid
Area of work: Software Engineering
Employment type: Regular
Contract type: Regular
Projected Minimum Salary per year: $131,000.00
Projected Maximum Salary per year: $226,000.00
Position type: Professional
No Travel
Company: (0147) International Business Machines Corporation
Shift: General (daytime)
Is this role a commissionable/sales incentive based position?
#J-18808-Ljbffr