Circle K Stores Inc. is hiring: Service Designer – Global UX & Design in Charlot

Service Designer – Global UX & Design page is loaded## Service Designer – Global UX & Designlocations: Nonstore B152 Charlotte NC: Nonstore WARNERCROS TEMPE AZtime type: Full timeposted on: Posted Todayjob requisition id: R544933**Service Designer – Global UX & Design** Location: Charlotte, NC or Tempe, AZBe a key part of Circle K’s journey as we create the future of our customer experience through an exciting digital transformation. We are dedicated to fostering a dynamic and innovative product and UX culture, where your work will directly contribute to making life easier for millions of our customers worldwide. This is a fantastic chance to leverage your skills to influence a major global enterprise, drive significant improvements, and explore international opportunities within a company committed to growth and winning in the market.**What You'll Do** The Service Designer plays a pivotal role in enhancing the overall service experience for users by deeply understanding their needs and translating them into innovative, usercentered design solutions.Operating at both strategic and operational levels, this role focuses on researching target customers, facilitating collaborative workshops, and contributing to UX design across desktop and mobile platforms.The Service Designer collaborates closely with UX designers, product managers, and stakeholders to ensure that services align with user expectations and business objectives. By building relationships and trust across teams, this role advocates for usercentric design, influencing team roadmaps and driving continuous improvement in the service experience.To succeed, the Service Designer must possess strong expertise in design research, facilitation, and UX design, combined with excellent communication skills in English and Norwegian to articulate findings and concepts clearly while balancing user needs and organizational goals.**Key Responsibilities**Service Design Strategy and Vision* Contribute to the development of service design strategies that align with business objectives.* Help define a user experience vision and inspire cross-functional teams to execute against it.User Research and Insights* Conduct design research to define target customers and uncover their needs, problems, and opportunities.* Synthesize large volumes of user interview data to deliver actionable insights that inform design* decisions.Facilitation and Collaboration* Facilitate user-journey mapping workshops to identify and solve user problems collaboratively.* Lead ideation workshops based on research findings and assist with prototype validation to drive innovative solutions.Design Execution and Iteration* Conceive of and contribute to UX design from problem discovery to ideation through to usability testing* Develop creative and innovative design solutions, co-creating prototypes with UI designers and iterating based on user feedback to improve experiences.* Influence team roadmaps to prioritize and integrate experience enhancements.Stakeholder Engagement* Build relationships and trust with stakeholders, peers, and working groups.* Communicate research findings, design concepts, and rationales effectively to influence decision-making and team alignment.### Accountabilities* ### Deliver actionable insights from user research to guide service design decisions.* ### Facilitate impactful workshops that produce clear user journeys, innovative ideas, and validated prototypes.* ### Produce high-quality, creative design contributions that enhance the service experience across platforms.* ### Ensure research findings and design rationales are clearly communicated to stakeholders and integrated into team processes.* ### Collaborate effectively with cross-functional teams to embed user-centric design into product and service development.Job Qualification and SkillsTechnical (Hard Skills):* Higher education in Design, Interaction Design, UI/UX Design, Psychology, Service Design, or a design research portfolio showcasing relevant experience.* A portfolio demonstrating design research, storytelling, and UX design capabilities.* Proficiency in Figma prototyping* Experience using design research methods to discover user problems and opportunities.* Experience synthesizing large volumes of user interview data (preferred).* Strong facilitation skills with expertise in collaborative problem-solving techniques to drive team alignment.* Excellent written and verbal communication skills in English.* Self-motivated with the ability to work independently and collaboratively with stakeholders.Interpersonal (Soft Skills):* Collaborative mindset with the ability to build trust and relationships across teams.* Strong communication skills to articulate complex ideas and research findings clearly to varied audiences.* Innovative and creative thinking with a passion for solving user problems through design.* Highly organized, capable of managing multiple tasks and priorities effectively.Reporting & Collaboration* Reports to: Reports to UX Manager within the Domain* Works closely with: UX Researchers, UX/Service Designers, UI Designers, Product* Managers, Engineering Teams and others.#LI-PG1## Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our company's use of the federal E-Verify program to check work eligibility: #J-18808-Ljbffr En Español: Diseñador de Servicios Global UX & Design página está cargada##Designer de Servicio UX y diseño globalLocalizaciones: No tienda B152 Charlotte NC: Nonstore WARNERCROS TEMPE AZtime tipo: Full timeposted on: Posted Todayjob requisition id: R544933**Service Designer Global UX&Design**Location: Charlotte, NC o Tempe, AZBe una parte clave del viaje de Circle Ks a medida que creamos el futuro de nuestra experiencia de cliente a través de una emocionante transformación digital. Estamos dedicados a fomentar un producto dinámico e innovador y la cultura de UX, donde su trabajo contribuirá directamente a facilitar la vida en todo el mundo para millones de nuestros clientes. Esta es una oportunidad fantástica para aprovechar sus habilidades para influir en una empresa global importante, impulsar mejoras significativas, y explorar oportunidades de crecimiento dentro de una empresa y alinear a los usuarios en el mercado. Para tener éxito, el Diseñador de Servicios debe poseer una sólida experiencia en investigación de diseño, facilitación y diseño de UX, combinado con excelentes habilidades de comunicación en inglés y noruego para articular los hallazgos y conceptos de manera clara mientras equilibra las necesidades y los objetivos organizacionales del usuario.** Responsabilidades clave** Estrategia y visión del diseño del servicio* Contribuir al desarrollo de estrategias de diseños de servicios que se alineen con los objetivos del negocio.* Ayudar a definir una experiencia del usuario e inspirar a equipos interfuncionales a ejecutarla. Investigación de usuarios y conocimientos de usuario* Realizar investigaciones sobre diseño para definir los objetivos de los clientes y descubrir sus necesidades, problemas y oportunidades creativos.* Talleres de trabajo que desarrollan grandes volúmenes de prototipos para producir conocimientos accionables que mejoren las necesidades de los usuarios y objetivos de la organización de trabajo.** *Diseño de proyectos de trabajo, diseño e interacción con los equipos de trabajo* *### ###Elaboraciones de trabajo de trabajo para identificar y mejorar las soluciones innovadoras de los diseño y el uso de los sistemas de trabajo. *#*##Creación de ideas de trabajo con los grupos de trabajo basados en el diseño o de trabajo y los proyectos de los equipos para mejorar la capacidad de trabajo##@##Enterprise##Synotype##econstruction##design##constructions##project##creation#concept##in#conceptions##entrepreneurs##work##incluye y trabajos de trabajo en proyectos de desarrollo de proyectos basados y proyectos de ingenieros de trabajo a través de diseña y proyectos para lograr soluciones de diseñar y diseños y proyectos basadas en diseño basados para mejorar las funciones de los resultados de los mismos.##User_conceptualización##Iconstrucción##Concept#configure##interactive##traction#construct#con_design#confusion##utionalizaciones##decon_work#processes##un##up##employment## La Compañía cumple con la Ley de Estadounidenses con Discapacidades (la ADA) y todas las leyes estatales y locales de discapacidad. Los solicitantes con discapacidad pueden tener derecho a un alojamiento razonable bajo los términos de la ADA y ciertas leyes del estado o locales siempre y cuando no imponga una dificultad indebida a la Compañia. Por favor informe al Representante de Recursos Humanos de la compañía si necesita ayuda para completar cualquier formulario o para participar de otra manera en el proceso de solicitud. Haz clic abajo para revisar la información sobre el uso de nuestro programa federal E-Verify para verificar la elegibilidad al trabajo: #J-18808-Ljbffr.