Encore
Event Technician (Part Time), Audio Visual - InterContinental Bellevue
Encore, Bellevue, Washington, us, 98009
Event Technician (Part Time), Audio Visual – InterContinental Bellevue
Position Overview
A Technician is responsible for the set up and operation of basic/small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitor events and check in on customers throughout the day.
Understand and foster the hotel/client relationship.
Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
Handle equipment challenges and changes in a timely and professional manner.
Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
Use the equipment sheets to determine the equipment scheduled for set up and for strike, interact with other staff and outside vendors for equipment.
Increase revenue by utilizing floor up‑selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator, as needed.
Job Qualifications
High School Diploma required. Associate’s degree preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program for this position.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year.
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
Valid driver’s license required for team members that may operate company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service – Hospitality, Ownership
Do The Right Thing – Instills Trust, Safety Conscious
Drive Results – Action Oriented
See The Big Picture – Tech Savvy
Value People – Communicates Effectively
Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 2‑3 Hours
Standing: 4‑5 Hours
Walking: 4‑5 Hours
Stooping: 2‑3 Hours
Crawling: 2‑3 Hours
Kneeling: 2‑3 Hours
Bending: 2‑3 Hours
Reaching (above your head): 2‑3 Hours
Climbing: 0‑1 Hours
Grasping: 4‑5 Hours
Lifting Requirements:
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements:
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements:
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements:
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Frequently
Over 100 lbs: Occasionally
Work Environment Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse: Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high‑end audio‑visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Compensation Hourly Pay Range: $21.30 ‑ $21.50
Encore is committed to providing the best benefits options for employees and families. Benefits and inclusion information available through company resources.
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Key Job Responsibilities
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitor events and check in on customers throughout the day.
Understand and foster the hotel/client relationship.
Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
Handle equipment challenges and changes in a timely and professional manner.
Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
Use the equipment sheets to determine the equipment scheduled for set up and for strike, interact with other staff and outside vendors for equipment.
Increase revenue by utilizing floor up‑selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator, as needed.
Job Qualifications
High School Diploma required. Associate’s degree preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program for this position.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year.
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
Valid driver’s license required for team members that may operate company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service – Hospitality, Ownership
Do The Right Thing – Instills Trust, Safety Conscious
Drive Results – Action Oriented
See The Big Picture – Tech Savvy
Value People – Communicates Effectively
Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 2‑3 Hours
Standing: 4‑5 Hours
Walking: 4‑5 Hours
Stooping: 2‑3 Hours
Crawling: 2‑3 Hours
Kneeling: 2‑3 Hours
Bending: 2‑3 Hours
Reaching (above your head): 2‑3 Hours
Climbing: 0‑1 Hours
Grasping: 4‑5 Hours
Lifting Requirements:
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements:
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements:
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements:
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Frequently
Over 100 lbs: Occasionally
Work Environment Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse: Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high‑end audio‑visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Compensation Hourly Pay Range: $21.30 ‑ $21.50
Encore is committed to providing the best benefits options for employees and families. Benefits and inclusion information available through company resources.
#J-18808-Ljbffr