The University of Massachusetts Amherst
Departmental Assistant (Communications Dispatcher)
The University of Massachusetts Amherst, Amherst, New York, United States
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Job no:
528505 Work type:
Hourly Location:
UMass Amherst Department:
FCS Operational Services Union:
Non-Benefited Categories:
Temporary Non-Benefited
About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land‑grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450 acres in scenic Western Massachusetts and boasts state‑of‑the‑art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.
Job Summary The Departmental Assistant (Facilities Operations) is a part‑time role that operates with considerable independence to maintain the 24/7/365 Facilities Service Center. Primary responsibilities include core activities related to academic, administrative, and residential routine and emergency facilities management. Areas of responsibility include, but are not limited to, initial contact for campus facilities questions and concerns, dispatching field personnel, entry and review of online service requests, emergency situational awareness and management, campus facilities emergency notifications, and card access monitoring and maintenance.
Essential Functions
Serves as the primary contact for all campus facilities questions and concerns.
Uses independent thinking to evaluate all concerns received via phone or the online maintenance request system and initiates the appropriate response, including assignment of tasks for maintenance, custodial and contractor personnel, and emergency procedures.
Responds promptly to emergency situations, coordinating facilities personnel response.
Receives and relays maintenance trouble calls to field personnel and communicates request details to appropriate personnel and agencies including Facilities & Campus Services, UMPD, Johnson Controls, Otis Elevator, Simplex and UMass EH&S.
Manages off‑hour access control, verifying identities and dispatching staff to grant access.
Processes and monitors card access system maintenance.
Coordinates health and safety monitoring, including confined space, EH+S F1, Watch Tour, and Fire Alarm response.
Executes campus‑wide emergency communication and internal Facilities leadership communication via computerized notification system.
Monitors building control system alarms (Metasys, etc.) and notifies appropriate campus personnel of situations.
Creates activity and analysis reports related to facilities maintenance activities via computerized maintenance management system (CMMS) and online service logs.
Prepares and produces correspondence, reports, charts, graphs, forms, and financial data using computers and associated software.
Collaborates in training new full‑time staff on protocols, processes, and responsibilities.
Serves as a member of the Facilities and Campus Services Operational Services team to develop, review, and modify policies and procedures designed to enhance operational effectiveness.
Works shifts as assigned, including weekends and holidays.
Other Functions
Performs other duties as assigned.
Minimum Qualifications
High School diploma or equivalent.
Ability to speak, read, and write the English language in a clear and concise manner.
At least one year of customer service experience.
At least one year of office experience.
Excellent interpersonal skills and the ability to establish and maintain harmonious relationships with others.
Ability to work under pressure in a fast‑paced environment, multitask, think critically, and solve problems.
Judgement in responding promptly to emergency situations and escalating to leadership team.
Understanding and communication of work‑related repair and maintenance information.
Discretion in handling confidential information.
Organization, planning, and completion of work assignments with minimal direction.
Work and communicate with diverse populations.
Computer proficiency with Microsoft Office suite, including word processing, databases, spreadsheets, online file storage.
Independent work ability.
Willingness to accept new projects or tasks.
Physical Demands / Working Conditions
Work is performed in a typical office environment.
Position is on call and essential for all University emergency closings.
Works shifts as assigned, including off‑shift, weekends, and holidays as necessary to support a 24/7/365 operation.
Work Schedule
20 hours per week; Schedule varies.
Temporary, non‑benefited position.
Salary Information
$25 per hour.
Special Instructions to Applicants Along with the application, please submit a resume.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti‑discrimination laws.
Advertised Sep 18 2025 Eastern Daylight Time
Applications close Dec 18 2025 Eastern Standard Time
#J-18808-Ljbffr
Job no:
528505 Work type:
Hourly Location:
UMass Amherst Department:
FCS Operational Services Union:
Non-Benefited Categories:
Temporary Non-Benefited
About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land‑grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450 acres in scenic Western Massachusetts and boasts state‑of‑the‑art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.
Job Summary The Departmental Assistant (Facilities Operations) is a part‑time role that operates with considerable independence to maintain the 24/7/365 Facilities Service Center. Primary responsibilities include core activities related to academic, administrative, and residential routine and emergency facilities management. Areas of responsibility include, but are not limited to, initial contact for campus facilities questions and concerns, dispatching field personnel, entry and review of online service requests, emergency situational awareness and management, campus facilities emergency notifications, and card access monitoring and maintenance.
Essential Functions
Serves as the primary contact for all campus facilities questions and concerns.
Uses independent thinking to evaluate all concerns received via phone or the online maintenance request system and initiates the appropriate response, including assignment of tasks for maintenance, custodial and contractor personnel, and emergency procedures.
Responds promptly to emergency situations, coordinating facilities personnel response.
Receives and relays maintenance trouble calls to field personnel and communicates request details to appropriate personnel and agencies including Facilities & Campus Services, UMPD, Johnson Controls, Otis Elevator, Simplex and UMass EH&S.
Manages off‑hour access control, verifying identities and dispatching staff to grant access.
Processes and monitors card access system maintenance.
Coordinates health and safety monitoring, including confined space, EH+S F1, Watch Tour, and Fire Alarm response.
Executes campus‑wide emergency communication and internal Facilities leadership communication via computerized notification system.
Monitors building control system alarms (Metasys, etc.) and notifies appropriate campus personnel of situations.
Creates activity and analysis reports related to facilities maintenance activities via computerized maintenance management system (CMMS) and online service logs.
Prepares and produces correspondence, reports, charts, graphs, forms, and financial data using computers and associated software.
Collaborates in training new full‑time staff on protocols, processes, and responsibilities.
Serves as a member of the Facilities and Campus Services Operational Services team to develop, review, and modify policies and procedures designed to enhance operational effectiveness.
Works shifts as assigned, including weekends and holidays.
Other Functions
Performs other duties as assigned.
Minimum Qualifications
High School diploma or equivalent.
Ability to speak, read, and write the English language in a clear and concise manner.
At least one year of customer service experience.
At least one year of office experience.
Excellent interpersonal skills and the ability to establish and maintain harmonious relationships with others.
Ability to work under pressure in a fast‑paced environment, multitask, think critically, and solve problems.
Judgement in responding promptly to emergency situations and escalating to leadership team.
Understanding and communication of work‑related repair and maintenance information.
Discretion in handling confidential information.
Organization, planning, and completion of work assignments with minimal direction.
Work and communicate with diverse populations.
Computer proficiency with Microsoft Office suite, including word processing, databases, spreadsheets, online file storage.
Independent work ability.
Willingness to accept new projects or tasks.
Physical Demands / Working Conditions
Work is performed in a typical office environment.
Position is on call and essential for all University emergency closings.
Works shifts as assigned, including off‑shift, weekends, and holidays as necessary to support a 24/7/365 operation.
Work Schedule
20 hours per week; Schedule varies.
Temporary, non‑benefited position.
Salary Information
$25 per hour.
Special Instructions to Applicants Along with the application, please submit a resume.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti‑discrimination laws.
Advertised Sep 18 2025 Eastern Daylight Time
Applications close Dec 18 2025 Eastern Standard Time
#J-18808-Ljbffr