Florida Staffing
Customer Service Representative (Library Assistant)
Florida Staffing, Sarasota, Florida, United States, 34230
Gulf Gate Library Assistant
Start here. Grow here. Stay here. Do you have a passion for libraries and the resources they provide? Do you long to leave a lasting impact on the community? If so, start your career with this entry-level position! As a Library Assistant for our Gulf Gate Library, you will stand as the direct point of contact for customers, resolving routine questions or problems, and referring more complex issues when necessary. All employees participate in setting unit, library, and system goals, contribute to decision making, and evaluate the team's progress. Many Voices, One Team. This full-time position starts out paying $18.18/hr with countless opportunities for both growth and development, and an understanding that we love to promote from within! In this role, you will: Implement standards of service that ensure the prompt and efficient resolution of each inquiry by customers. Assist at all library service locations and stations. Offer directional and service-related information to users. Assist library users in person, by phone, or electronically. Serve in material checkout/check-in, retrieve and process reserves, billing, and missing items. Perform routine equipment cleaning and maintenance. Sort and shelve materials and maintain an orderly arrangement of materials. Aid in operating and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance. Work Hours: Full-time, 40 hours per week. Must be available, Monday - Saturday: 8:00 a.m. - 8:00 p.m. Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc. All county employees are considered essential and must be prepared to protect and support the community and its citizens. To be considered for this role, you must have: High School Diploma or equivalent education. 1+ year of experience in a clerical or customer service environment, preferably in a library setting. Bilingual in Spanish. Starting Pay Rate: $18.18/hr Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s). If you are selected to join our team, please review the Required First Day Documents. Benefits: Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many more! Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. Sarasota County
Many Voices, One Team. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different. Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service
internally and externally. Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net.
Start here. Grow here. Stay here. Do you have a passion for libraries and the resources they provide? Do you long to leave a lasting impact on the community? If so, start your career with this entry-level position! As a Library Assistant for our Gulf Gate Library, you will stand as the direct point of contact for customers, resolving routine questions or problems, and referring more complex issues when necessary. All employees participate in setting unit, library, and system goals, contribute to decision making, and evaluate the team's progress. Many Voices, One Team. This full-time position starts out paying $18.18/hr with countless opportunities for both growth and development, and an understanding that we love to promote from within! In this role, you will: Implement standards of service that ensure the prompt and efficient resolution of each inquiry by customers. Assist at all library service locations and stations. Offer directional and service-related information to users. Assist library users in person, by phone, or electronically. Serve in material checkout/check-in, retrieve and process reserves, billing, and missing items. Perform routine equipment cleaning and maintenance. Sort and shelve materials and maintain an orderly arrangement of materials. Aid in operating and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance. Work Hours: Full-time, 40 hours per week. Must be available, Monday - Saturday: 8:00 a.m. - 8:00 p.m. Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc. All county employees are considered essential and must be prepared to protect and support the community and its citizens. To be considered for this role, you must have: High School Diploma or equivalent education. 1+ year of experience in a clerical or customer service environment, preferably in a library setting. Bilingual in Spanish. Starting Pay Rate: $18.18/hr Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s). If you are selected to join our team, please review the Required First Day Documents. Benefits: Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many more! Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. Sarasota County
Many Voices, One Team. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different. Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service
internally and externally. Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net.