PGA TOUR Superstore is hiring: PGA Certified STUDIO Performance Specialist in Ch

PGA Certified STUDIO Performance Specialist

Overview (pay range: 15-23 HR)

At PGA TOUR Superstore, we always look for enthusiastic, self‑motivated, flexible individuals who are passionate about transforming our business. As one of the fastest growing specialty retailers, we hire selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, the STUDIO Performance Specialist delivers world‑class service through expert instruction and precision fitting. This hybrid role blends Golf Instructor and Fitting Specialist responsibilities, ensuring every customer receives a tailored experience that improves their game and drives lasting relationships.

Key Responsibilities

• Customer Experience & Engagement – Engage every customer with world‑class service, build lasting relationships, and educate customers by connecting instruction and equipment performance to game improvement.
• Instruction & Coaching – Conduct one‑on‑one lessons, clinics, and group events; utilize TrackMan, SAM PuttLab, and USchedule to deliver data‑driven instruction; develop personalized lesson plans and track student progress.
• Fitting & Equipment Performance – Execute professional club fittings; maintain a brand‑agnostic approach; educate customers on product features; accurately enter and manage custom orders.
• Operational & Visual Excellence – Maintain STUDIO areas to visual and operational standards; ensure equipment, software, and technology remain functional; support front‑end operations and merchandising events.
• Performance & Business Growth – Achieve KPIs such as lessons and fittings completed, sales per hour, booking percentage, clinic participation and conversion to sales; proactively grow the STUDIO business through client outreach, networking, and relationship management; provide consistent feedback to improve operations, merchandising, and customer experience.

Qualifications And Skills Required

• Certification – Only PGA Members and Apprentices in good standing with the PGA of America are eligible; maintain good standing.
• Communication – Strong interpersonal, listening, and verbal/written communication skills.
• Technical Proficiency – Working knowledge of Microsoft Office Suite and fitting/instruction technology (TrackMan, SAM PuttLab, USchedule).
• Organization – Ability to manage multiple priorities, maintain schedules, and meet deadlines.
• Education – High school diploma or equivalent required; PGA certification or equivalent instruction credentials preferred.
• Experience – 2+ years of golf instruction and club fitting experience preferred; experience with swing analysis tools and custom club building highly valued.
• Physical Demands – Must stand for extended periods, move throughout the store, lift up to 30 lbs overhead, and work in simulator environments.
• Availability – Flexible availability, including nights, weekends, and holidays.
• Accountability – Demonstrates strong self‑accountability, professionalism, and a proactive drive for results.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.