Sr Director, User Experience - Acton, Mass. or San Diego, CA (Hybrid) Job at Ins

Sr Director, User Experience - Acton, Mass. or San Diego, CA (Hybrid) page is loaded## Sr Director, User Experience - Acton, Mass. or San Diego, CA (Hybrid)locations: Acton, Massachusetts: San Diego, Californiatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: REQ-2025-12858Insulet is seeking a visionary and strategic Senior Director of User Experience to lead our User Experience Center of Excellence, driving enterprise-wide innovation across onboarding, support, sales, marketing and non-device experiences. This role will shape the future of user engagement for healthcare providers, individuals managing type 1 and type 2 diabetes, and internal teams supporting our award-winning Omnipod platform and emerging drug delivery solutions.As a key member of the UX leadership team, you will define and execute long-range strategies, champion user-centric design, and ensure regulatory alignment across global initiatives pertaining to E2E. You will collaborate closely with executive leadership, marketing, product management, and engineering to translate deep user insights into differentiated, scalable experiences that deliver measurable business impact.**Key Responsibilities:****Enterprise UX Strategy:** Lead the development and execution of a multi-year UX strategy that aligns with Insulet’s business objectives, user needs, and innovation roadmap.**Cross-Functional Leadership:** Partner with franchise leadership, marketing, product, and engineering to embed UX into strategic planning and product development lifecycles. Create and weave customer-centric frameworks and mindsets into the operating mechanisms across those organizations. **Global Experience Design** Create world-class experiences across platforms and geographies through scalable design systems, inclusive design practices, and robust research methodologies.Establishing a unified design language that supports consistency and adaptability across digital touchpoints and regional markets and ladders seamlessly to brand. **Performance & Impact:** Define and monitor UX Objectives and Key Results and Key Performance Indicators to measure user experience and satisfaction, the connection between UX and business outcomes, and operational efficiency.Establishing a comprehensive UX measurement framework that links design outcomes to business metrics such as customer retention, NPS, onboarding success, and support resolution rates.Implementing real-time analytics and feedback loops to continuously assess user behavior, sentiment, and engagement across digital and service touchpoints. **Executive Influence:** Represent UX at the senior leadership level, reconciling stakeholder priorities and advocating for end-to-end experience excellence.Building strong relationships with executive stakeholders across marketing, product, engineering, and clinical teams to ensure UX is embedded in strategic decision-making.Translating user insights into compelling business narratives that drive alignment and investment in experience-led initiatives.T**eam Leadership & Development:** Mentor and grow a high-performing team of UX leaders and practitioners, fostering a culture of innovation, accountability, and continuous learning.Establishing clear vision and direction for the UX Center of Excellence, aligning team goals with enterprise strategy and user needs.Implementing structured career development plans, including coaching, training, and stretch assignments to build leadership and domain expertise. **Governance & Compliance:** Ensure all UX initiatives meet regulatory requirements and internal governance standards, particularly within healthcare and medical device contexts.Embedding compliance into the design lifecycle, partnering with Regulatory Affairs, Legal, and Quality teams to proactively address requirements such as FDA, ISO, and GDPR.Establishing UX governance frameworks that define roles, responsibilities, and checkpoints for design validation, documentation, and audit readiness. **Qualifications:** • Deep expertise in Cognitive Science, Human-Computer Interaction, Psychology, Design, or related field (e.g., Bachelor’s, Master’s or PhD degree) • 15+ years of progressive UX leadership experience, including strategic oversight of multi-platform ecosystems. • Proven success in regulated industries, preferably medical devices or healthcare technology. • Demonstrated ability to lead global initiatives and influence cross-functional teams at the executive level.**Core Competencies:** • Expertise in design systems, user research, content strategy, and accessibility. • Executive presence with strong communication, negotiation, and stakeholder management skills. • Strategic foresight with the ability to anticipate market trends and user needs. • Deep understanding of mobile, web, and platform-specific design heuristics. • Strong judgment and prioritization in complex, fast-paced environments.**Preferred Attributes:** • Strategic thinker with a bias for action and measurable outcomes. • Comfortable navigating ambiguity and driving clarity across diverse teams. • Passionate advocate for inclusive design and user empowerment. • Thrives in a high-accountability, innovation-driven culture.Location: Hybrid role based in San Diego, CA or Acton, MA, with up to 3 days/week in-office presence.Additional Information:The US base salary range for this full-time position is $236,175.00 - $354,262.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.() #J-18808-Ljbffr In Summary: Insulet is seeking a visionary and strategic Senior Director of User Experience to lead our User Experience Center of Excellence . This role will shape the future of user engagement for healthcare providers, individuals managing type 1 and type 2 diabetes, and internal teams supporting our award-winning Omnipod platform and emerging drug delivery solutions . En Español: Sr Director, User Experience - Acton, Mass. o San Diego, CA (Híbrido) página se carga## Sr director, User experience - Actson, Massachusetts o San Diego, Califórnia (Hybrid) ubicaciones: ACTON, Massachusetts: San Diego , CaliforniaTipo de tiempo completo Publicado en: Posted 30+ Days agoRequisition id del trabajo: REQ-2025-12858Insulet está buscando un Director Senior visionario y estratégico de Experiencia del Usuario para liderar nuestro Centro de Excelencia de la experiencia del usuario, impulsando la innovación a nivel empresarial a través de las experiencias de incorporación, soporte, ventas, marketing y no dispositivos. Este papel dará forma al futuro del compromiso de los usuarios con proveedores de atención médica, individuos que administran diabetes tipo 1 y tipo 2, e equipos internos que apoyen la galardonada plataforma Omnipod y soluciones emergentes de entrega.Como miembro clave del equipo de liderazgo de UXnx, definirá y ejecutará estrategias regulatorias para asegurar el diseño de E2E y sus iniciativas globales de gestión por largo plazo. Colaborará estrechamente con el liderazgo ejecutivo, marketing, gestión de productos e ingeniería para traducir las ideas profundas del usuario en experiencias diferenciadas y escalables que brinden un impacto comercial medible.**Resposiciones clave:****Estrategia UX empresarial:** Lidera el desarrollo y ejecución de una estrategia de UX plurianual que se alinee con los objetivos comerciales de Insulet, las necesidades de los usuarios y la hoja de ruta de innovación.**Liderazgo Cross-Functional:** Socio con liderato de franquicia, mercadeo, producto e ingeniería para incorporar UX a los ciclos de vida estratégicos de planificación y desarrollo de productos. Crear y tejer marcos centrados en el cliente y mentalidades dentro de los mecanismos operativos de esas organizaciones. **Experiencia Global** Diseñar experiencias de clase mundial a través de plataformas y geografías mediante sistemas de diseño escalables, prácticas inclusivas y metodologías de investigación sólidas.Establezca un lenguaje unificado que apoye la adaptabilidad al diseño de marcas y mercados regionales sin toque y esté conectado a escalones. **Performance & Impact:** Definir y monitorear los objetivos de UX y resultados clave e indicadores claves de rendimiento para evaluar continuamente el comportamiento, sentimiento y compromiso del usuario en todos los puntos digitales y de servicio. **Executive Influence:** Representar la UX a nivel de liderazgo, alineando las prioridades de las partes interesadas y abogando por la excelencia de extremo a extremo.Construir relaciones sólidas con los actores ejecutivos en marketing, productos, equipos integrantes y clínicos para garantizar que se alineen las estrategias de desarrollo de experiencia de los usuarios. **Governance & Compliance:** Asegurar que todas las iniciativas UX cumplan con los requisitos regulatorios y estándares de gobernanza interna, en particular dentro del contexto de la atención médica y dispositivos médicos.Integar el cumplimiento en el ciclo de vida del diseño, asociándose con equipos de Asuntos Reguladores, Jurídicos y Calidad para abordar proactivamente requerimientos como FDA, ISO y GDPR.Establecer marcos de gobierno UX que definan roles, responsabilidades y puntos de control para la validación de diseños, documentación y preparación a auditoría. **Cualificaciones:** • Conocimiento profundo en Ciencias Cognitivas, Interacción Humano-Computador, Psicología, Diseño o campo relacionado (por ejemplo, Bachillerato, Maestrado o Doctorado) • 15 años de experiencia progresiva en UX, incluida la supervisión estratégica de las plataformas interdisciplinarias. • Un fuerte juicio y prioridad en entornos complejos y de ritmo rápido.**Atributos preferidos:** • Pensador estratégico con un sesgo para la acción y los resultados medibles. • Cómodo navegar por la ambigüedad y conducir a una claridad entre equipos diversos. • Abogado apasionado del diseño inclusivo y el empoderamiento del usuario. • Prospera en una cultura altamente responsable, impulsada por la innovación.Ubicación: papel híbrido basado en San Diego, CA o Acton, MA, con presencia en la oficina hasta 3 días / semana.Información adicional: El rango salarial básico estadounidense para este puesto a tiempo completo es 236,175.00 - $ 354,262.50. Nuestros rangos salariales se determinan por función, nivel y ubicación. El Omnipod Insulin Management System proporciona una alternativa única a los métodos tradicionales de administración de insulina. Con su diseño simple y portátil, el Pod desechable sin tubos ofrece hasta tres días de entrega de insulina sin parar, sin la necesidad de ver o manejar una aguja. La innovación emblemática de Insulet, el Sistema Automatizado de Entrega de Insulina, se integra con un monitoreo continuo del azúcar en sangre para gestionar la glucosa sin inyecciones diarias múltiples, cero pegadas de dedos, y puede ser controlado por un teléfono inteligente personal compatible en Estados Unidos o por el Controller Omnipot 5.