Fleet Services by Cox Automotive
Company Overview
Fleet Services by Cox Automotive Services (FSCA) keeps fleets moving from its headquarters in Indianapolis. The company is one of the largest fleet maintenance providers in the country, offering on‑site mobile maintenance and repair for light‑medium, heavy‑duty trucks, trailers, and customers utilizing 20+ nationwide service centers. Services include accident repair, painting, refurbishment, heavy mechanical repair, and a 24/7 call center, providing both scheduled and unscheduled maintenance worldwide.
FSCA is hiring a Shop Service Writer to support future growth. If you are looking for a new workplace, we would love to talk to you.
Duties
Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc.
Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time.
Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and discuss billing items.
Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system.
Managing the transaction lifecycle from origination until the customer unit is in control/custody of the repair technician.
Obtain customers approval for all repairs and services performed.
Dispatching and assigning shop work to technicians.
Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customers’ vehicles.
Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair.
Creating and fostering good working relationships with customers, vendors, and company partners.
Maintaining quality service by establishing and enforcing organization standards and safety policies.
Requirements
High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.
Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors.
Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs.
Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer).
General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
Demonstrated ability to multi-task and apply initiative.
Positive attitude, good instincts, and self‑motivation.
Excellent organizational skills and the ability to balance a variety of tasks.
Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Truck Transportation
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FSCA is hiring a Shop Service Writer to support future growth. If you are looking for a new workplace, we would love to talk to you.
Duties
Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc.
Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time.
Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and discuss billing items.
Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system.
Managing the transaction lifecycle from origination until the customer unit is in control/custody of the repair technician.
Obtain customers approval for all repairs and services performed.
Dispatching and assigning shop work to technicians.
Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customers’ vehicles.
Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair.
Creating and fostering good working relationships with customers, vendors, and company partners.
Maintaining quality service by establishing and enforcing organization standards and safety policies.
Requirements
High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.
Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors.
Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs.
Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer).
General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
Demonstrated ability to multi-task and apply initiative.
Positive attitude, good instincts, and self‑motivation.
Excellent organizational skills and the ability to balance a variety of tasks.
Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Truck Transportation
#J-18808-Ljbffr