DMI (Digital Management, Inc.)
Audio Visual Specialist Job at DMI (Digital Management, Inc.) in McLean
DMI (Digital Management, Inc.), McLean, VA, United States, 22107
About the Opportunity
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end‑to‑end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.
DMI, LLC is seeking a highly skilled Audio Visual Specialist to support a federal government contract. The Audio Visual Specialist will provide a wide range of IT services in the field of radio and television broadcasting. Provide primary support for IT systems in federal offices and in the Executive Office. Because of the unique hardware and software systems, it is essential that the federal personnel have immediate access to this individual.
Responsibilities
- Duites and Key Responsibilities:
- Experience supporting both Windows and Apple / Mac environments along with associated back‑up solutions.
- Proficiency in installing and troubleshooting hardware and software across both platforms, specifically for audio and recording studio setups.
- Network engineering, systems integration, graphics, office automation support, hardware/software troubleshooting, interface with application vendors, systems analysis/programming, and web development.
- Develop training programs for staff that include basic troubleshooting diagnostics for staff members' respective systems and hardware.
- Perform an initial baseline review and documentation of the technical environment.
- Develop preventative maintenance programs and backup/redundancy systems to ensure that the office has uninterrupted operations.
- As new technologies are introduced into the market, the Audio Visual Specialist shall research, evaluate, test, and make recommendations to the office on an ongoing basis.
- Responsible for developing an implementation plan; installing, configuring, and testing hardware; training staff; and updating the documentation.
- Mobile Device Support & Peripheral Support:
- Experience in supporting iOS and Android devices, including integration with studio equipment.
- Familiarity with audio interfaces, recording equipment, and peripherals used in professional recording studios.
- Problem Solving & Troubleshooting:
- Ability to diagnose and resolve technical issues efficiently, particularly those related to audio systems and recording setups.
- Knowledge of best practices for maintaining and optimizing studio hardware and software.
- Customer Support & Communication:
- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to office staff and/or hardware and software vendors.
- Ability to effectively teach technical concepts to customers, ensuring proper understanding and use of studio technology.
- Provide cross‑training to select staff so they are thoroughly familiar with the IT operations.
- Continuous Learning & Adaptability:
- Willingness to stay up‑to‑date with the latest technologies and advancements in studio software, hardware, and recording techniques.
- Flexibility to adapt to evolving technical environments and user needs in the recording studio.
- Hardware / Software Support Requirements:
- HP file servers running versions of Windows Server
- HP desktops, laptops, notebooks, printers, scanners
- Microsoft Windows OS, Linux, MacOSX
- Dell PowerEdge file servers; SuperLogics servers
- Microsoft SQL Server
- Handbrake and ffmpeg transcoding
- Blackmagic Design Ultrastudio HD SDI video capture
- Chyron DUET and Ross character generators
- Android, iOS applications
- Wacom graphics tablets
- Graphics Application Software (e.g., PhotoShop, Illustrator, After Effects)
- BlackMagic Ultra Studio SDI capture/playback, DeckLink mini recorders, frame grabbers
- Telestream and Harmonic Rhozet video transcoders
- Cisco Webex, Microsoft Teams, Tandberg, Skype videoconferencing
- Rimage DVD duplicating system
- Telos, Comrex, and Merlin TieLine audio to IP codecs
- SeaLevel and Brainboxes RS-422/RS-232 interface adapters
- AudioEngine and Lynx AD/DA audio converters; Folsom scan converters
- Cisco Firewalls ASA appliances
- EEG closed caption encoder/decoders
- Adobe Premier Pro editing systems running Microsoft Windows
- HPE 3PAR SAN storage
- Synology NAS storage
- Veritas Backup Exec
- HP StorageWorks Ultrium LTO Tape Drives
- HPE Procurve and Brocade series switches
- Real‑Time Messaging Protocol (RTMP), HTTP Live Streaming (HLS) protocols
- Brocade Load Balancer
- Draco and Raritan KVM switches
- Senate standard software products
- Application Software Systems requirements (The Audio Visual Specialist needs to be able to support these):
- Akamai Content Delivery Network (CDN) and Control Center
- AWS Elemental Live Encoders, Conductors, and Video Streaming System
- Netia Radio Studio Media Asset Management system
- TransMedia Dynamics MediaFlex Media Asset Management system
- Switchboard Live Stream Management system
- GOCC QR Code generator
- Multimedia Computer Farm
- Evertz Vista link and multi‑viewer systems
- Web Server HTML servers
- Senate Proceedings to Library of Congress automated file transfer system
- Farmers Wife and ScheduAll scheduling system
- CueScript Prompting system
- Adobe video editing systems
- Accellion Kiteworks file transfer system
- Need to support all aspects of operation:
- Computer support in relation to any audio or visual coverage
- Senate's television studios
- Audio studios
- Post‑production (including graphics)
- Closed captioning rooms
- CER/Tech Core/Data Center
- Scheduling and billing systems
- Streaming audio/video servers
- Web server
Qualifications
- A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
- 5+ years of direct customer support experience.
Additional Requirements
- In-depth knowledge of IT systems, infrastructure, and software development.
- Familiarity with government regulations, compliance, and security standards (e.g., NIST).
- Effective communication with stakeholders, team members, and senior management.
Min Citizenship Status Required: Must be a U.S. Citizen.
Physical Requirements: No Physical requirement needed for this position.
Location: McLean, Virginia.
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