Eversource Energy is hiring: Supervisor, Field Communications (Communication Mai

Supervisor, Field Communications (Communication Maintenance Services)

Supervisor, Field Communications (Communication Maintenance Services) at Eversource Energy.

Role and Scope of Position:

Provides leadership for all field aspects of Supervisory Control and Data Acquisition (SCADA) Remote Terminal Units (RTUs), Data Concentrators at substations, telemetering equipment, substation communication gateways and Human/Machine Interfaces (HMIs) for T&D assets across Eversource.

Provides technical expertise and support to T&D Control Centers, Construction, Test & Maintenance groups, and all Engineering groups. Responsible for cyber security compliance and maintains conformance to all applicable standards for new and existing equipment installation and maintenance.

Actively promotes and enforces a safety-first work environment and positive safety culture. Engages and motivates employees to deliver the best possible customer experience.

Authorizes re-allocation of resources in situations where conflicting priorities exist (e.g., greater than expected field employee absence, therefore, crew reconfiguring required).

Drives innovation and change in business processes.

Leads area work center activities during manager absence.

Essential Functions:

• Ensures the safe and prompt installation, maintenance, and technical support of critical SCADA hardware and various electronic systems, components, and devices.
• Monitors key performance indicators, identifies trends, and takes appropriate actions within his/her jurisdiction.
• Responsible for the maintenance and reliability of Telecommunication sites in Connecticut and Western Massachusetts.
• Responsible and monitors Infrared Inspections schedules for Substation and Distribution Overhead Circuits.
• Sets clear expectations and provides ongoing feedback to employees regarding their performance. Effectively addresses performance issues. Conducts comprehensive performance reviews (per applicable bargaining unit contract).
• Responsible for the proper application of local union contracts and agreements. Works with managers and employees to resolve grievances and concerns in a timely and complete manner.
• Directs safety awareness and compliance initiatives within the group, and monitors safety performance. Champions efforts to achieve world‑class excellence regarding safe work practices and procedures, and safety performance.
• Demonstrates and role models a customer‑first attitude. Seeks to quickly resolve customer issues by collaborating with employees and other departments.
• Supports company mission through proactive use and promotion of Human and Organizational Performance Concepts, Principles and Error Elimination Tools for Event Free Performance.
• Fulfills storm duty assignments and participates in on‑call rotation as required.

Technical Knowledge / Skill / Education / Licenses / Certifications:

• Working knowledge of power system operations, information technology, SCADA, and state‑of‑the‑art equipment monitoring technology.
• Thorough knowledge regarding the installation, maintenance and operation of communications and/or automation equipment.
• Working knowledge of regulatory requirements and/or utility best practices: such as, Battery & Generator Maintenance – Telecom Sites. FCC Lighting operations.

Education:

• Bachelor’s degree in electrical engineering, electrical technology or equivalent discipline
• Associate degree in electrical engineering, electrical technology or equivalent discipline with minimum of seven (7) years of experience

Experience:

• Minimum of five (5) to ten (10) years’ experience is required.
• Experience in transmission and distribution systems is preferred.
• Previous supervisory experience is preferred.

Licenses & Certifications:

• Must hold a valid motor vehicle drivers’ license

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Seniority Level:

Mid‑Senior level

Employment Type:

Full‑time

Job Function:

Project Management

Industries:

Utilities