Multimedia and User Services Specialist, School of Nursing Job at Duke Universit

Multimedia and User Services Specialist, School of Nursing

Established in 1931, Duke University School of Nursing is among the top‑ranked nursing schools. The Institute is proud of its overarching commitment to educating the next generation of nurse leaders and advancing the role of nurses in the transformation of health care and in the expansion of health equity. Comprised of 1,600 faculty, staff, instructors, and students, the School is part of Duke Health, a world‑class health care network founded in 1998 that encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, and many other facilities. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification and has over 6,000 registered nurses. Quality of life: Living in the Triangle. Relocation assistance is available.

The School of Nursing seeks a highly skilled Multimedia and User Services Specialist to join our innovative team. This role is critical in supporting our distance education programs and ensuring faculty and students have access to high‑quality media and audio‑visual resources. You will manage multimedia studio operations, assist faculty with recordings, and provide technical expertise for classroom and conference room AV systems.

Essential Duties

• Advanced AV Services: Set up, operate, and troubleshoot audio‑video distribution systems for distance education programs. Maintain multimedia recording studio operations, including scheduling, maintenance, and user assistance.
• Video Production Leadership: Plan, shoot, and edit video productions for educational, clinical, and research purposes. Oversee contractors and ensure all deliverables meet organizational quality standards.
• Technology Implementation: Serve as lead implementer for AV systems in classrooms and conference rooms. Configure and maintain AV hardware and software.
• Software Administration: Manage all software related to distance education programs, ensuring smooth operation and integration.
• Teleconferencing Support: Set up, monitor, and troubleshoot web‑based teleconferencing systems for live sessions.
• Customer Engagement: Provide responsive technical support for classrooms and remote sites. Monitor SON‑IT support line and ticket system to ensure timely resolution.
• Security Compliance: Develop and maintain System Security, Business Continuity, and Disaster Recovery Plans. Validate access controls and audit logs for HIPAA compliance.
• Collaboration: Work with university departments (OIT, DHTS) to align educational media services with enterprise standards.
• Reporting: Prepare monthly status reports detailing progress on all job expectations.

Minimum Requirements

• Education: Bachelor’s degree in Educational Media, Instructional Design, or related field (Master’s preferred).
• Experience: Minimum one year in an AV academic environment or equivalent combination of education and experience.
• Skills: Video production, AV media programs, desktop/mobile recording, editing, and conversion.

Preferred Qualifications

• Experience with Extron and Crestron systems.
• Advanced video production and project management skills.

Other Requirements

• Onsite position.
• Occasional backup support for remote sites.
• Must adhere to Duke Medicine security and compliance standards.

Benefits

Job Code: 00001013 MULTIMEDIA AND USER SERVICES SPECIALIST
Job Level: 12
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Marketing, Public Relations, and Writing/Editing
Industries: Higher Education

Anticipated Pay Range

Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $104,550.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members. Learn more at https://hr.duke.edu/benefits/Equal Opportunity Employment

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.