Senior User Experience Researcher Job at UST in San Jose

Senior Engagement & Operations Manager / Project Manager I

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human‑centered solutions for a better world.

UST is a mission‑driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.

You Are:

The Senior User Experience (UX) Engagement & Operations Manager will be part of the ATS User Experience team, orchestrating and optimizing how business partners, product managers, design team members, and engineering teams create products that improve usability and business value for Customer employees and partners.

The opportunity:

• Manage a pipeline of UX engagements from intake through delivery and plan appropriate resourcing
• Organize and ensure communication of UX status, issues, forecasts, and metrics
• Advocate for design thinking in planning and delivery
• Facilitate design reviews and post‑mortems
• Enhance program management and incorporate design thinking into planning
• Lead operational strategy of the UX team
• Standardize and mature prioritization and resource planning

Qualifications:

• 7+ years of project/program management experience in design or UX orgs
• Experience triaging work and launching digital solutions
• Advanced understanding of UX principles
• Advanced facilitation, negotiation, and consensus‑building skills
• Advanced written and verbal communication

Role Location:

California

Compensation Range:

$88,000–$132,000 per year

Benefits:

Full‑time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro‑rated for new hires), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. Medical, dental, and vision insurance are available for employees and their U.S. dependents. Additional voluntary disability and health savings options are offered. Part‑time and temporary employees receive pro‑rated sick leave and 401(k) eligibility. All U.S. employees receive benefits in accordance with state/local laws.

Equal Employment Opportunity Statement:

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. UST reserves the right to periodically redefine roles and responsibilities based on organizational requirements and performance.