WorldLink US is hiring: UX Writer in Mountain View

TITLE: UX Writer (Health)

POSITION TYPE: Full Time (W2)

LOCATION: Mountain View, CA

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for:

We are looking for a UX Writer who will be responsible for joining a cross-disciplinary team of product managers, designers, user researchers, writers, and software engineers to help users become more aware of and proactive about improving their health. This role will include writing clear and concise user-centric content for Health across a broad range of topics: nutrition, heart health, fitness, sleep, mindfulness, and chronic health conditions.

We use a fast paced iterative approach to product development. We're serious about delivering great content and working together in a respectful and lighthearted manner. You feel comfortable receiving and incorporating feedback on their work-in-progress. In addition, you must be able to strategize closely with designers and product managers to determine where and how content is to be displayed within an app.

You are a reliable teammate who enjoys supporting other product functions, such as product management, design, research, and development. You embrace the value of working collaboratively on projects that range from taking high-level concepts to market release, writing and revising short-form content with stakeholders from around the globe, all working toward the common goal of creating and improving products that serve user needs. You advocate for the user, recognize constraints, and are forward thinking about building the best user experience.

Do you have a passion for creating and delivering leading-edge user experiences on phones and wearables? Are you motivated by helping people improve their health? Do you thrive in fast-paced, highly collaborative environments? The Digital Health Team is looking for a UX Writer to use their creative vision and writing expertise to support the creation of written content for health and wellness apps. You may also work on other digital health projects.

Join the team and help define the future of health-related digital products!

Role and Responsibilities:

• Deliver clear and concise text that’s user centric and consistent across Health, Health Monitor, and other health-related features and apps for a global user base.
• Work closely with PM, Design, and Research to address internal stakeholder and user needs while aligning with the brand writing style.
• Support researchers’ study protocols and attending usability studies online.
• Support content needs for Health product managers in Korea: Editing draft content, creating new content based on product descriptions, managing content-review cycles, and submitting final content to proprietary translation system.
• Collaborat and brainstorm with other UX writers to ensure consistent UI content style, team processes, and communication with various internal stakeholders.
• Be proactive, know current trends in health writing, and bring innovative solutions to current problems.

Required Experience and Education:

• 5-7 years of UX Writing experience.
• Bachelor’s or graduate degree in English, Journalism, Technical Writing, Public Health or related field.
• Experience creating and revising content in collaboration with global stakeholders.
• Experience writing short- and long-form health-related content for general consumers.
• Experience working closely and proactively with design and product functions
• Fluent in best practices for user experience and UX Writing.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Ability to communicate content/copy direction in a clear and respectful way to different audiences using excellent written, verbal, and presentation skills.
• Ability to adjust quickly to changes in product direction or design.
• Comfortable revising content based on user research and stakeholder feedback.
• Flexible, entrepreneurial spirit; can think creatively; and enjoys working collaboratively to find solutions in sometimes ambiguous situations or within constraints.
• Results-driven.

Preferred Qualifications:

• Experience writing content for mobile/wearable apps for general consumers.
• Experience showing initiative regarding content design, strategy, and process.
• Experience with the following apps: Microsoft Office—especially Excel, Word, PowerPoint, and SharePoint—Figma, Slack, Adobe Acrobat.
• Experience using AI tools for generating and editing content.
• Experience writing content and “Instructions for Use” for medical devices or Software as a Medical Device (SaMD) and using a quality management system or application lifecycle management system.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we’ll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.