University of Arizona
Library Services Associate III, Arizona Health Sciences Library
University of Arizona, Tucson, Arizona, United States, 85718
Library Services Associate III, Arizona Health Sciences Library
The University of Arizona Health Sciences Library invites you to apply for the position of Library Services Associate III. The Library Services Associate (LSA) provides excellent customer service in coordinating activities at the Health Sciences Library service site to support efforts to create an environment conducive for academic and scholarly endeavors. The LSA assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitate customer access to the collections of the University of Arizona Health Sciences Library.
Other primary responsibilities include managing and coordinating the work of student employees. They may also serve on departmental and library-wide projects and assignments. As needed, the LSA performs all work necessary to meet the changing needs of the Libraries’ customers, resulting in changing work patterns and schedules.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more. The University of Arizona has been recognized for its innovative work‑life programs.
Duties & Responsibilities
Provides in‑person and virtual reference, technology, and circulation support, including locating library resources, negotiating overdue accounts, answering billing collections questions, troubleshooting computers and other technology, and making informed decisions to resolve public service desk issues.
Supports efforts to create an environment conducive for study, meetings, and collaboration by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures.
Acts as a liaison with University Police Department, Campus and Library Facilities, Library Systems, and Risk Management during evening and weekend hours.
Keeps informed of departmental regulations, policies, and procedures.
Manages and directs the work of multiple student employees, including hiring, training, and providing structure and support.
Collaborates with UAL student training coordinators to create and/or adapt training modules for efficient service delivery.
Accurately searches incoming Interlibrary Loan requests and facilitates customer access to materials owned and not owned by the University of Arizona Libraries using Alma/Rapido/ILLiad and other UA systems.
Supports ongoing collection, management, and analysis of departmental and library use data for projects and continual service improvement.
Supports the UA’s strategic initiatives designed to create a welcoming environment for all faculty, staff, and students.
Other duties as assigned.
Knowledge, Skills, and Abilities
Skills in supervisory practices, principles and techniques.
Excellent customer service skills and the ability to collaborate with peers.
Good judgment, analytical and problem‑solving skills; ability to think holistically.
Understanding and application of policies and procedures; conflict resolution skills.
Strong initiative, organization, and time‑management skills.
Ability to handle difficult customer interactions.
Computer/digital fluency and ability to learn new software.
Knowledge of library reference resources and their appropriate use.
Skill in interviewing customers regarding reference service.
Ability to give and receive feedback.
Ability to perform duties independently under general supervision.
Excellent interpersonal and communication skills.
Maintain appropriate security and confidentiality of information.
Excellent observation skills and high attention to detail.
Ability to work in a highly collaborative environment.
Positive attitude and strong demonstration of UA Libraries’ Values.
Minimum Qualifications
Bachelor's degree required.
Minimum of 1 year of relevant experience in addition to education.
Preferred Qualifications
Experience supervising student workers, including scheduling, training, payroll approval, budget tracking, and daily direction.
Experience with circulation issues and library code of conduct.
Experience responding to customer inquiries using automated systems (LibApps/Springshare, ServiceNow).
Experience with process improvement, budget management, and monitoring expenditures.
Experience searching integrated Library Services Platform and record interpretation (Ex Libris, Alma/Primo).
Experience providing reference services using various research methodologies and online databases.
Experience processing Interlibrary Loan requests and understanding basic copyright issues.
Experience gathering and analyzing internal and external data.
Job Details
FLSA: Non‑Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Libraries
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $18.15 – $22.69 per hour
Grade: 4
Number of Vacancies: 1
Target Hire Date: 1/26/2026
Contact Information for Candidates: Armando Cruz – armandocruz@arizona.edu
Open Date: 11/26/2025
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Special Instructions to Applicant: This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of December 17, 2025.
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Other primary responsibilities include managing and coordinating the work of student employees. They may also serve on departmental and library-wide projects and assignments. As needed, the LSA performs all work necessary to meet the changing needs of the Libraries’ customers, resulting in changing work patterns and schedules.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more. The University of Arizona has been recognized for its innovative work‑life programs.
Duties & Responsibilities
Provides in‑person and virtual reference, technology, and circulation support, including locating library resources, negotiating overdue accounts, answering billing collections questions, troubleshooting computers and other technology, and making informed decisions to resolve public service desk issues.
Supports efforts to create an environment conducive for study, meetings, and collaboration by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures.
Acts as a liaison with University Police Department, Campus and Library Facilities, Library Systems, and Risk Management during evening and weekend hours.
Keeps informed of departmental regulations, policies, and procedures.
Manages and directs the work of multiple student employees, including hiring, training, and providing structure and support.
Collaborates with UAL student training coordinators to create and/or adapt training modules for efficient service delivery.
Accurately searches incoming Interlibrary Loan requests and facilitates customer access to materials owned and not owned by the University of Arizona Libraries using Alma/Rapido/ILLiad and other UA systems.
Supports ongoing collection, management, and analysis of departmental and library use data for projects and continual service improvement.
Supports the UA’s strategic initiatives designed to create a welcoming environment for all faculty, staff, and students.
Other duties as assigned.
Knowledge, Skills, and Abilities
Skills in supervisory practices, principles and techniques.
Excellent customer service skills and the ability to collaborate with peers.
Good judgment, analytical and problem‑solving skills; ability to think holistically.
Understanding and application of policies and procedures; conflict resolution skills.
Strong initiative, organization, and time‑management skills.
Ability to handle difficult customer interactions.
Computer/digital fluency and ability to learn new software.
Knowledge of library reference resources and their appropriate use.
Skill in interviewing customers regarding reference service.
Ability to give and receive feedback.
Ability to perform duties independently under general supervision.
Excellent interpersonal and communication skills.
Maintain appropriate security and confidentiality of information.
Excellent observation skills and high attention to detail.
Ability to work in a highly collaborative environment.
Positive attitude and strong demonstration of UA Libraries’ Values.
Minimum Qualifications
Bachelor's degree required.
Minimum of 1 year of relevant experience in addition to education.
Preferred Qualifications
Experience supervising student workers, including scheduling, training, payroll approval, budget tracking, and daily direction.
Experience with circulation issues and library code of conduct.
Experience responding to customer inquiries using automated systems (LibApps/Springshare, ServiceNow).
Experience with process improvement, budget management, and monitoring expenditures.
Experience searching integrated Library Services Platform and record interpretation (Ex Libris, Alma/Primo).
Experience providing reference services using various research methodologies and online databases.
Experience processing Interlibrary Loan requests and understanding basic copyright issues.
Experience gathering and analyzing internal and external data.
Job Details
FLSA: Non‑Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Libraries
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $18.15 – $22.69 per hour
Grade: 4
Number of Vacancies: 1
Target Hire Date: 1/26/2026
Contact Information for Candidates: Armando Cruz – armandocruz@arizona.edu
Open Date: 11/26/2025
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Special Instructions to Applicant: This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of December 17, 2025.
#J-18808-Ljbffr