Caseworker III - Phoenix Public Library Job at Phoenix Police Department in Phoe

ABOUT THIS POSITION

The City of Phoenix Public Library serves a diverse, multiethnic clientele of over 4.8 million people. With a central library and 17 branches, the library offers collections in multiple languages, a full range of cutting-edge electronic resources, and customer-focused public services.

The Adult Services Division is looking for an administrative professional to work directly with library customers needing social service assistance by providing information and referrals to appropriate organizations. In addition to serving as a resource for library staff and a model for effective techniques when working with library customers experiencing mental health, substance abuse, housing, and minimization issues.

Other responsibilities include:

• Creating community profiles for each Phoenix Public Library and determining services to be offered.
• Supervision and oversight of an internship program.
• Creating and maintaining a flexible environment for implementing new mental health/ support services and trends.
• Confidentially communicating with customers to understand their needs and providing information relevant to library services and individual customer needs.
• Maintaining customer confidentiality according to the American Library Association guidelines, and the NASW Code of Ethics, gathers, analyzes, and presents data and information about usage of service for purposes of project evaluation.
• Collaborating and communicating with local agencies as a liaison for appropriate committees and representing the library to community groups to address the systemic issues and needs faced by at-risk library customers who spend time in and around the library.
• Provides consultation and support to Library staff through debriefing during and/or after an incident with customer(s) has occurred.

Work location is Burton Barr Central Library, will travel to other library locations as needed.

Work schedule: Monday-Friday 8am-5pm.

IDEAL CANDIDATE

The ideal candidate possesses strong verbal and written communication skills online, over the phone, and in person.

Knowledge of:

• Social service and workforce-related agencies and programs available in the community.
• Current policies and regulations governing eligibility for clients.
• Effective interviewing and counseling techniques and procedures.
• Principles and practices of supervision and social work.
• Leadership styles and skills.
• Applicable Federal, State, and City rules and regulations.
• Local labor market and economic conditions indicators.

Ability to:

• Maintain confidentiality of records and information.
• Comprehend and make inferences from written material.
• Work cooperatively with other city employees and the public.
  Work safely without presenting a direct threat to self or others.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Maintain regular and reliable attendance.

SALARY

Pay Range: $66,185.60 to $107,806.40 annually.

Hiring Range: $66,185.60 to $97,780.80 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 059. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Three years of case management or counseling experience in a recognized social service agency, including some lead or supervisory experience.
• AND Bachelor's degree in social work, business, or related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Candidates who receive a conditional offer of employment must be fingerprint ed and will have their fingerprint s used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .

Work and Environmental Conditions Requirements:

• Work more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required

PREFERRED QUALIFICATIONS

The minimum qualifications above, plus:

• Master's in social work.
• Bilingual - fluency in Spanish.

Experience with:

• Working with diverse populations and serving as a resource for mental health issues, substance abuse, unstable housing, or trauma-induced issues.
• Providing crisis interventions.
• Planning, developing, monitoring, and evaluating programs and services to identify customer needs.
• Developing and maintaining partnerships with community agencies and vendors/contractors who provide supportive services for customers and staff.
  • Assisting customers with community services and supporting them with navigating social service systems and applications.
  • Connecting with vulnerable or at-risk individuals through roving services and linking customers with community organizations to facilitate successful initial referrals/appointments.
• Assisting in the development and modification of appropriate policies and procedures.
• Hiring, onboarding, assigning, training, and supervising staff, including coaching on industry best practices.
• Contributing to organizational effectiveness by identifying training needs and developing and facilitating staff training on topics such as mental health first aid, trauma-informed care, and de-escalation skills.

RECRUITMENT DATES

Recruitment closes December 11, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939 . You may also fill out and submit a Reasonable Accommodation Request Form .

REFERENCE

Caseworker III, JC:07090, ID# 59986, 12/1/25, USM, AJ, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.