Audio Visual Specialist Job at Summit Technologies in Lawton

Job Title: Audio Visual Specialist

Location: Fort Sill, OK.

Background: United States Army Fires Center of Excellence (FCoE) has the mission to train, educate, and develop Soldiers and Leaders; create and develop capabilities; and provide a Fires Force to support the Joint Warfighting Commander across the spectrum of operations in Joint and Multinational environments. The US Army Fires Center of Excellence - Fort Sill (USAFCOEFS) Chief Information Office Support Staff has the responsibility to provide Information Technology (IT) services to USAFCOEFS. The sustainment of current and emerging IT support is a critical enabler to accomplish all USAFCOEFS missions.

Duties:

• Provide daily on-site operational and sustainment support for installed classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for Enterprise Classroom Program (ECP) classrooms.
• Possess the ability to lift/carry up to 50 pounds as well as the ability to climb/work at heights of 20 feet.
• Maintain a daily log of performance tasks, customer requests, and known issues.
• Utilize the Army's Incident ticketing System, AESMP, to capture workload.
• Capture daily and weekly sustainment reporting requirements via the online ECP Repository.
• Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks and services and problems resolved.
• Perform monthly preventative maintenance of each installed ECP classroom audiovisual equipment by cleaning/dusting projectors and audiovisual equipment cabinet as needed.
• Change projector filters and projector lamps as required.
• Identify, troubleshoot and resolve classroom equipment performance issues and replace parts as required.
• Serve as the classroom support representative for ECP and maintain routine communications with the ECP PM office.
• Maintain Common Operating Picture (COP) of all ECP Classrooms.
• Assist on-site government and other personnel with daily classroom operation of audiovisual equipment.
• Provide on-site audiovisual expertise for ECP classrooms.
• Ensure all ECP classrooms are maintained in a fully functional state and operating as designated to perform government training.
• Enter sustainment tickets into ECP online classroom sustainment ticketing system and monitor tickets until successful completion and ticket close-out.
• Maintain accountability of equipment and repair parts to support daily troubleshooting, repair and preventative maintenance for ECP classrooms
• Report daily issue of bulbs and repair parts by classroom in the ECP repository.
• Coordinate with ECP technical support point of contacts to resolve troubleshooting issues and return classrooms to fully functional status.
• Interpret audiovisual signal flow wiring diagrams and schematics; Repair CAT6A cabling as needed.
• Document shipping and receiving of classroom audiovisual equipment repair/replacement parts to include documenting incoming and outgoing materials, labeling, packaging, and shipment of material as required.
• Produce audio products for presentations, ceremonies, conferences, and other events, and set up equipment for others' use in accomplishing the same.
• Receive requests for audiovisual equipment and set-up to record ceremonies such as change-of-command, retirements, awards, special occasions, presentations and other events, as well as conferences of up to a few days in length.
• Coordinate with customers to determine audiovisual requirements, conduct site surveys at various locations on the installation to verify access to power outlets, furniture arrangements, and number of speakers required.
• Determine quantity and configuration position of equipment, pack, transport to and from work site, install, adjust, maintain and operate audiovisual equipment, supporting the Command's and authorized customers' events.
• Test systems prior to presentation or ceremony, set up and operate audiovisual equipment, monitor output during presentations, adjust audio mixers, filters, and acoustic equalizers to prevent distortion and to ensure high-quality sound reproduction.
• Develop and manage the audiovisual loaner program by maintaining, issuing and receiving audiovisual equipment.
• Provide instructions and briefings on the use of audiovisual systems and instructional technology equipment.
• Perform audiovisual setup of equipment for FCOE and schools' special events.
• Create SharePoint tickets for each classroom issue reported.
• Create Enterprise Classroom Program (ECP) and or AESMP tickets as needed to address classroom issues.
• Provide COR monthly reports on the first normal duty day of each month of work completed or work pending completion.
• Respond to all classroom service requests within two (2) hours and complete all work within four (4) hours.
• Respond to all other service requests within four (4) hours and complete work within eight (8) hours.
• Coordinate with COR for all requirements taking longer than eight hours to complete to establish a reasonable completion date.

Experience:

• Have a basic knowledge/understanding of all equipment settings as they pertain to the normal operation of an Audio Visual & Information Technology systems.

Education/Qualifications:

• Possess an associate's degree in a related field; OR three (3) years of technically related field experience in providing audio visual support.
• Possess a SECRET clearance or able to obtain an INTERIM SECRET clearance.
• Possess an InfoComm International Certification in Audiovisual Technology that stays current through the duration of employment with no lapse.
• Possess an InfoComm International Certification (CTS) in Audio Visual Technology Installation that stays current through the duration of employment with no lapse.
• Possess basic Crestron, AMX, Biamp and Extron training or be capable of training within 120 days of start date.

*Position contingent on contract win.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.