Communications Center Dispatcher (EMS and Medical Transportation) - Day, Night &
A-MMED Ambulance Inc, New Orleans, LA, US, 70011
Duration: Full Time
About the Role
A-MED Ambulance is hiring a Communications Center Dispatcher to support ambulance and wheelchair van operations in New Orleans. Dispatchers are the first point of contact for patients, facilities, and crews. You will answer calls, document trip details, and coordinate unit responses. The role requires excellent customer service, multitasking, and clear communication.
Key Responsibilities
Answer and triage incoming calls from hospitals, nursing facilities, and the public
Collect patient and trip details and enter them into the Computer Aided Dispatch (CAD) system
Dispatch ambulance and wheelchair units quickly and accurately
Communicate updates to crews and relay patient information to receiving facilities
Document calls, cancellations, and crew activity accurately in CAD
Assist with shift coverage by contacting employees when schedule changes occur
Maintain an organized and professional dispatch center
Support operations during severe weather, outages, or emergencies
Why Work With Us
Impact: Your work directly supports patient care and community safety
Growth: Locally owned and committed to EMS career development
Teamwork: Collaborate with EMTs, paramedics, and operations leaders
Culture: Professional, supportive, and mission driven environment
About A-MED Ambulance Service
Since 1996, A-MED Ambulance Service has served Southeast Louisiana. Family-owned and locally operated, A-MED provides emergency and non-emergency transport with a reputation for reliability, compassion, and community commitment.
Qualifications
Strong customer service and communication skills with clear, calm, and professional delivery
Ability to multitask and stay composed in high-pressure situations
Accurate documentation and attention to detail
Basic computer skills; prior dispatch or CAD experience preferred
High school diploma or equivalent required; EMS or call center experience is a plus
Valid drivers license and ability to meet insurance requirements
Flexibility to work days, nights, weekends, and holidays
Physical and Mental Requirements
Ability to sit for long periods and use phones, headsets, and computer systems
Clear speech and hearing for phone and radio communication
Strong judgment and decision-making skills under pressure
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