City of Amarillo, Texas
ASSISTANT DIRECTOR OF EMERGENCY COMMUNICATIONS
City of Amarillo, Texas, Amarillo, Texas, United States, 79161
SALARY:
$70,067 - $139,401 annually (DOQ)
SUMMARY
The Assistant Director of Emergency Communications plays a pivotal role in overseeing the administrative and operational functions of the Amarill Emergency Communications Center ("AECC") (i.e., the City's 911 emergency call center). This position is responsible for supervising and managing a team of emergency communications personnel, ensuring effective scheduling, coordination, assignment, and performance evaluation. The Assistant Director is directly involved in planning and executing the activities of the AECC, including Fire, Police, and EMS communications and dispatch services. This role demands a strategic approach to decision-making, with an emphasis on compliance with federal and state protocols and regulations. The Assistant Director will oversee the management and maintenance of technological systems to support the operations of the center and ensure that all systems are functioning optimally. The Assistant Director fosters collaboration with various emergency response agencies, enhancing coordination and communication during emergencies. By responding to inquiries and complaints, the position also serves as a key point of contact for internal and external stakeholders. The role is vital to the efficient and effective operation of the AECC, contributing to the safety and well-being of the Amarillo community.
ESSENTIAL RESPONSIBILITIES Supervises staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary decisions or recommendations. Coordinates efforts between the public safety departments, including Fire, Police, outside agencies, and other Public Safety Answering Points (PSAPs) to review and enhance operations, resolve problems and provide recommendations to achieve the best practices and responses to public demands for services provided by public safety. Oversees the review and screening of applications, guiding new applicants through each step of the process by organizing and communicating test scores, gathering criminal history, conducting pre-hire interviews, , coordinating TCOLE appointments, reviewing sensitive data, and confirming the accuracy and content of each individual file for direct approval by The Director if necessary. Leads the development and administration of the department budget; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures; and implements budgetary adjustments as appropriate and necessary. Ensures accurate and timely completion of departmental purchasing, accounts payable, and receiving functions, including the processing and oversight for payment vouchers, credit card charges, travel forms, membership renewals, tax payments, etc. Assists with all new hire and employee separation paperwork processes, including making recommended employment actions. Manages the development and implementation of policies, procedures, and protocols for emergency call handling, dispatching, and incident reporting. Recommends and administers policies and procedures for the department. Develops appropriate long-range plans, including strategic capital improvements, staffing, and other initiatives. Ensures proper operation and management of communications equipment systems in the call center, such as computer-aided dispatch (CAD) and other communication devices to include purchases, upgrades, and coordination efforts with hardware/software vendors. Prepare reports and analyze data on call volumes, response times, and other performance metrics to assess areas for improvement and make informed decisions about resource allocation and operational changes. Investigates and responds to citizen complaints and inquiries regarding 911 calls and dispatched service calls for Fire, Police, and EMS services. Reviews and assists in developing training programs for 911 operators and dispatchers to ensure staff have the necessary skills and knowledge to handle emergency events. Serves as the primary liaison for all public safety agencies regarding emergency communication issues. Negotiates and resolves sensitive and controversial issues. Participates in local and regional committees, boards, and commissions to facilitate long-range planning and improvement of 911 communications; prepares and presents operational and statistical reports and other necessary correspondence to the Director of Emergency Management Address all AECC Open Records requests to ensure completion. Maintains and accounts for the property assigned to the department and participates in associated inventories. Provides administrative oversight for applicable Capital Improvement Projects and other various AECC projects each year. Performs other job-related duties as assigned. M
I
NIMUM REQUIREMENTS
A Bachelor's degree from an accredited college or university with major course work in Communications, Emergency Medical Services, Public Administration, or a related field required; seven (7) years of increasingly responsible experience, including three (3) years of supervisory responsibility in emergency operations, public administration, or related field. Must have or be able to obtain and maintain the following licenses and certifications within the first 6 months of employment. TCIC/NCIC Full Access, TCOLE (Texas Commission on Law Enforcement) Basic Telecommunicator's course must be achieved within 12 months of employment. Must pass a background investigation that includes fingerprinting. Valid Texas Driver's License required.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to develop and foster positive working relationships with internal and external stakeholders. Extensive knowledge of the operations and functions of the department. Proficient in the use of a computer for data entry, word processing and accounting purposes. Ability to organize and prioritize responsibilities with little to no management oversight Ability to use mapping and electronic filing systems and learn new software requirements and communicate those requirements to others. Skill in effectively communicating verbally and in writing with internal and external stakeholders, including the general public, vendors/suppliers and City employees, public safety partners. Skill in strategic planning, analytical and critical thinking Effective oral and written communication skills. Knowledge of principles and practices of office and records management. Ability to exercise independent judgment and decision making. Ability to problem-solve. Ability to supervise, schedule, train, and evaluate the work of others. Knowledge of Operational characteristics, services, and activities of an emergency communication and dispatching operation as these relate to Fire, Police, and Emergency Medical Services (EMS). Knowledge of Operations, understanding of Body of Knowledge as approved by National Emergency Number Association (NENA) Executive Board, telecommunication operations, Information systems, legislation, management of organization and management of employees. Knowledge of Principles and practices of emergency 911 systems and/or Police, Fire, Knowledge of EMS records management and property control systems. Knowledge of Departmental call processes/goals and dispatch processes/response goals. Knowledge of Principles and practices of program development and administration. Knowledge of Methods and techniques of emergency dispatching and/or crime reporting and property control. Knowledge of Principles and practices of municipal budget preparation and administration. Knowledge of Principles of supervision, training, and performance evaluation. Knowledge of CJIS Standards and requirements. Knowledge of Pertinent Federal, State and local laws, codes and regulations governing emergency communications.
ADA PROFILE
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is regularly required to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The employee must also walk, stand, sit, hear, feel, finger, grasp, handle, reach, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.
WORK ENVIRONMENT
The employee deals with crisis situations that require them to make major decisions involving people, resources, and property. Moderate to high levels of noise from computers, peripheral equipment and other staff. May view the computer screen throughout the entire shift. Will be subject to extremely stressful environment; will be exposed to a variety of calls including but not limited to criminal activity and volatile situations. Primary work schedule is Monday-Friday, 8:00am -5:00pm, Will be required to work extended hours, including, but not limited to, evenings and weekends, as necessary.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
$70,067 - $139,401 annually (DOQ)
SUMMARY
The Assistant Director of Emergency Communications plays a pivotal role in overseeing the administrative and operational functions of the Amarill Emergency Communications Center ("AECC") (i.e., the City's 911 emergency call center). This position is responsible for supervising and managing a team of emergency communications personnel, ensuring effective scheduling, coordination, assignment, and performance evaluation. The Assistant Director is directly involved in planning and executing the activities of the AECC, including Fire, Police, and EMS communications and dispatch services. This role demands a strategic approach to decision-making, with an emphasis on compliance with federal and state protocols and regulations. The Assistant Director will oversee the management and maintenance of technological systems to support the operations of the center and ensure that all systems are functioning optimally. The Assistant Director fosters collaboration with various emergency response agencies, enhancing coordination and communication during emergencies. By responding to inquiries and complaints, the position also serves as a key point of contact for internal and external stakeholders. The role is vital to the efficient and effective operation of the AECC, contributing to the safety and well-being of the Amarillo community.
ESSENTIAL RESPONSIBILITIES Supervises staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary decisions or recommendations. Coordinates efforts between the public safety departments, including Fire, Police, outside agencies, and other Public Safety Answering Points (PSAPs) to review and enhance operations, resolve problems and provide recommendations to achieve the best practices and responses to public demands for services provided by public safety. Oversees the review and screening of applications, guiding new applicants through each step of the process by organizing and communicating test scores, gathering criminal history, conducting pre-hire interviews, , coordinating TCOLE appointments, reviewing sensitive data, and confirming the accuracy and content of each individual file for direct approval by The Director if necessary. Leads the development and administration of the department budget; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures; and implements budgetary adjustments as appropriate and necessary. Ensures accurate and timely completion of departmental purchasing, accounts payable, and receiving functions, including the processing and oversight for payment vouchers, credit card charges, travel forms, membership renewals, tax payments, etc. Assists with all new hire and employee separation paperwork processes, including making recommended employment actions. Manages the development and implementation of policies, procedures, and protocols for emergency call handling, dispatching, and incident reporting. Recommends and administers policies and procedures for the department. Develops appropriate long-range plans, including strategic capital improvements, staffing, and other initiatives. Ensures proper operation and management of communications equipment systems in the call center, such as computer-aided dispatch (CAD) and other communication devices to include purchases, upgrades, and coordination efforts with hardware/software vendors. Prepare reports and analyze data on call volumes, response times, and other performance metrics to assess areas for improvement and make informed decisions about resource allocation and operational changes. Investigates and responds to citizen complaints and inquiries regarding 911 calls and dispatched service calls for Fire, Police, and EMS services. Reviews and assists in developing training programs for 911 operators and dispatchers to ensure staff have the necessary skills and knowledge to handle emergency events. Serves as the primary liaison for all public safety agencies regarding emergency communication issues. Negotiates and resolves sensitive and controversial issues. Participates in local and regional committees, boards, and commissions to facilitate long-range planning and improvement of 911 communications; prepares and presents operational and statistical reports and other necessary correspondence to the Director of Emergency Management Address all AECC Open Records requests to ensure completion. Maintains and accounts for the property assigned to the department and participates in associated inventories. Provides administrative oversight for applicable Capital Improvement Projects and other various AECC projects each year. Performs other job-related duties as assigned. M
I
NIMUM REQUIREMENTS
A Bachelor's degree from an accredited college or university with major course work in Communications, Emergency Medical Services, Public Administration, or a related field required; seven (7) years of increasingly responsible experience, including three (3) years of supervisory responsibility in emergency operations, public administration, or related field. Must have or be able to obtain and maintain the following licenses and certifications within the first 6 months of employment. TCIC/NCIC Full Access, TCOLE (Texas Commission on Law Enforcement) Basic Telecommunicator's course must be achieved within 12 months of employment. Must pass a background investigation that includes fingerprinting. Valid Texas Driver's License required.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to develop and foster positive working relationships with internal and external stakeholders. Extensive knowledge of the operations and functions of the department. Proficient in the use of a computer for data entry, word processing and accounting purposes. Ability to organize and prioritize responsibilities with little to no management oversight Ability to use mapping and electronic filing systems and learn new software requirements and communicate those requirements to others. Skill in effectively communicating verbally and in writing with internal and external stakeholders, including the general public, vendors/suppliers and City employees, public safety partners. Skill in strategic planning, analytical and critical thinking Effective oral and written communication skills. Knowledge of principles and practices of office and records management. Ability to exercise independent judgment and decision making. Ability to problem-solve. Ability to supervise, schedule, train, and evaluate the work of others. Knowledge of Operational characteristics, services, and activities of an emergency communication and dispatching operation as these relate to Fire, Police, and Emergency Medical Services (EMS). Knowledge of Operations, understanding of Body of Knowledge as approved by National Emergency Number Association (NENA) Executive Board, telecommunication operations, Information systems, legislation, management of organization and management of employees. Knowledge of Principles and practices of emergency 911 systems and/or Police, Fire, Knowledge of EMS records management and property control systems. Knowledge of Departmental call processes/goals and dispatch processes/response goals. Knowledge of Principles and practices of program development and administration. Knowledge of Methods and techniques of emergency dispatching and/or crime reporting and property control. Knowledge of Principles and practices of municipal budget preparation and administration. Knowledge of Principles of supervision, training, and performance evaluation. Knowledge of CJIS Standards and requirements. Knowledge of Pertinent Federal, State and local laws, codes and regulations governing emergency communications.
ADA PROFILE
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is regularly required to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The employee must also walk, stand, sit, hear, feel, finger, grasp, handle, reach, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.
WORK ENVIRONMENT
The employee deals with crisis situations that require them to make major decisions involving people, resources, and property. Moderate to high levels of noise from computers, peripheral equipment and other staff. May view the computer screen throughout the entire shift. Will be subject to extremely stressful environment; will be exposed to a variety of calls including but not limited to criminal activity and volatile situations. Primary work schedule is Monday-Friday, 8:00am -5:00pm, Will be required to work extended hours, including, but not limited to, evenings and weekends, as necessary.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.