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Busch Gardens - Tampa Bay

Social Media & Public Relations Manager

Busch Gardens - Tampa Bay, Tampa, Florida, us, 33646

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Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

Develop and execute Public Relations strategy, communicate plans to enhance brand reputation, including media outreach, press releases, and crisis communications.

Build and maintain relationships with media, stakeholders, and internal teams to ensure consistent messaging and positive public perception.

Develop creative content for owned and earned channels that tell park stories in relevant and compelling ways for various audience.

Craft social strategies that support the consumer journey - from driving awareness to impacting conversion

Create and manage social media campaigns that engage fans and grow the park's social media channels

Coordinate with other marketing divisions and park departments to create campaigns for new attractions, events and promotions that drive awareness and conversion

Lead the creation and management of the editorial calendar for all social media channels and blog, with a focus on creating and capturing unique content that aligns with United Parks & Resorts.

Define and develop compelling key messages to support content delivery across social channels

Monitor all social media channels daily, develop engagement reports, procure audience insights, develop best practices recommendations and maximize social media as a consumer listening tool to inform marketing communications

Daily interaction with workshops for content approval

Support park leadership, public relations team and guest relations team with reactive communications, including crisis and issues management, media responses and on-site coordination

Lead social collaboration with integrated agency partners

What it takes to succeed:

Must have a Bachelor's degree in Marketing, Public Relations, Communications or related field

Must have at least 2 to 3 years of practical experience in social media, public relations, communications, marketing or related field

Must have outstanding written, verbal and visual communications skills. Ability to convey messages clearly and persuasively

Must have advanced experience with social media brand marketing; includes experience with paid social advertising, organic content strategy; community management and social listening to guide content development

Commitment to collaboration and working effectively as part of a team

Must have professional judgment, especially when posting on social media channels on behalf of the park. Maintain poise in difficult situations

Must be able to handle multiple priorities, be able to handle change and be able to performance well under pressure

Must be Proficient in Microsoft Office applications

Must be willing to work a flexible schedule to include weekends, weekdays, evenings and holidays with the ability to complete required travel as needed

Must have a proven track record of driving high-performing creative

Must have a core understanding of SMMS (e.g. Khoros, HootSuite, etc.) to manage content delivery and engage customers

Must be fluent in cultural trends and all major social media platforms

The perks of the position:

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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