Asset Living
Traveling Operations Property Specialist (Assistant Community Manager)
Asset Living, Phoenix, Arizona, United States, 85003
Traveling Operations Property Specialist (Assistant Community Manager)
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Traveling Operations Property Specialist (Assistant Community Manager)
role at
Asset Living
Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our portfolio spans multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions. Asset Living is a fast‑growing, diverse company that empowers collaboration, innovation, and continuous improvement for clients and communities across the US.
The Traveling Operations Property Specialist is responsible for overseeing, under the supervision of the Regional Supervisor, the entire operations of a community. The Specialist oversees all aspects of leasing and marketing, works closely with the Community Manager and Regional Supervisor to set leasing goals, leads the leasing team to achieve budgeted occupancy, and ensures compliance with Asset policies and safety regulations.
Essential Duties & Responsibilities Strategic Leasing Management
Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date
Audit all lease files to ensure adherence to policies and procedures
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Develop new relationships and strengthen existing relationships with business contacts and vendors
Identify potential Company customers utilizing market and demographic data as well as industry knowledge
Mentor community team members on leasing and marketing skills and concepts
Model effective leasing and customer service techniques and communicate expectations to site team members
Maintain awareness of company and regional performance and make decisions that positively affect performance
Keep abreast of relevant industry topics to incorporate them into planning and decision‑making
Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market
Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives
Seek out and utilize available internal and external resources to meet goals and objectives
Regularly monitor resident satisfaction in person and through follow‑up phone calls and utilizing Customer Satisfaction Surveys
Communicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions
Develop marketing communication materials targeting Company market niches
Monitor and implement all social media and online presence, including all campaigns being used
Marketing Management
Assist in developing an annual marketing plan and marketing budget
Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
Monitor leasing/renewal progress, focusing on areas needing additional support
Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
Personnel Management
Assist the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on‑site staff
Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Administrative Management
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (requires regular property inspections and tours)
Assist with supervision of all business functions related to operations
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
Travel
This position entails travel, estimated at 100% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business‑related activities.
Education & Experience
High School Diploma or equivalent; bachelor’s degree preferred or one year of experience in the student housing industry
Ability to understand and perform all on‑site software functions; basic computer skills required
Must have basic knowledge of Fair Housing Laws and OSHA requirements
Physical Requirements
While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assessing the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.
The employee is frequently required to move about to accomplish tasks or move from one worksite to another.
The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies) work in small and/or enclosed spaces, traverse flat and non‑flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals.
Salary Range : $25 per year to $30 per year
This job description should not be considered all inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
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Traveling Operations Property Specialist (Assistant Community Manager)
role at
Asset Living
Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our portfolio spans multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions. Asset Living is a fast‑growing, diverse company that empowers collaboration, innovation, and continuous improvement for clients and communities across the US.
The Traveling Operations Property Specialist is responsible for overseeing, under the supervision of the Regional Supervisor, the entire operations of a community. The Specialist oversees all aspects of leasing and marketing, works closely with the Community Manager and Regional Supervisor to set leasing goals, leads the leasing team to achieve budgeted occupancy, and ensures compliance with Asset policies and safety regulations.
Essential Duties & Responsibilities Strategic Leasing Management
Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date
Audit all lease files to ensure adherence to policies and procedures
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Develop new relationships and strengthen existing relationships with business contacts and vendors
Identify potential Company customers utilizing market and demographic data as well as industry knowledge
Mentor community team members on leasing and marketing skills and concepts
Model effective leasing and customer service techniques and communicate expectations to site team members
Maintain awareness of company and regional performance and make decisions that positively affect performance
Keep abreast of relevant industry topics to incorporate them into planning and decision‑making
Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market
Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives
Seek out and utilize available internal and external resources to meet goals and objectives
Regularly monitor resident satisfaction in person and through follow‑up phone calls and utilizing Customer Satisfaction Surveys
Communicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions
Develop marketing communication materials targeting Company market niches
Monitor and implement all social media and online presence, including all campaigns being used
Marketing Management
Assist in developing an annual marketing plan and marketing budget
Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
Monitor leasing/renewal progress, focusing on areas needing additional support
Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
Personnel Management
Assist the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on‑site staff
Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Administrative Management
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (requires regular property inspections and tours)
Assist with supervision of all business functions related to operations
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
Travel
This position entails travel, estimated at 100% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business‑related activities.
Education & Experience
High School Diploma or equivalent; bachelor’s degree preferred or one year of experience in the student housing industry
Ability to understand and perform all on‑site software functions; basic computer skills required
Must have basic knowledge of Fair Housing Laws and OSHA requirements
Physical Requirements
While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assessing the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.
The employee is frequently required to move about to accomplish tasks or move from one worksite to another.
The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies) work in small and/or enclosed spaces, traverse flat and non‑flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals.
Salary Range : $25 per year to $30 per year
This job description should not be considered all inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
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