Telecommunications Operator Job at Evergreen Health in Kirkland

Wage Range

$22.02 - $33.78 per hour.

Job Summary

Responsible for the accurate, efficient, and courteous processing of incoming hospital calls, as well as calls for EvergreenHealth Answering Service contracted clients. Additional responsibilities include timely and accurate processing and paging of hospital codes, monitoring and relaying of various alarms for Plant Operations and Security, and mailroom duties as assigned.

Primary Duties

• Process all calls within the current service level commitment.
• Answer and navigate calls with accuracy, efficiency, and courtesy using best customer service tactics and practices.
• Record and relay complete and accurate answering service message tickets, verifying all message details including correct spelling of patient name, caller name, and call back number.
• Monitor and relay, with efficiency and urgency, designated codes via the code phone and code panels by getting correct information, promptly overhead paging, and documenting for legal and statistical purposes.
• Monitor and relay designated internal Plant Operations and Security alarm panels, reporting any alarms to the engineer on duty or security officer according to set procedures.
• Perform other duties as assigned.

License, Certification, Education or Experience

REQUIRED for the position:

• High school graduate or equivalent.
• Excellent customer service skills.
• Excellent telephone skills.
• Ability to work in a team setting.
• Typing/keyboarding at a minimum of 50 words per minute.
• Ability to sit for up to 10 hours in a cubical workstation.

DESIRED for the position:

• High volume PBX, answering service, call center, or medical provider office experience with a demonstrated understanding of these settings.
• Previous experience in a hospital answering service or similar.

Benefit Information

Choices that care for you and your family. At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance.
• On-demand virtual health care.
• Health Savings Account.
• Flexible Spending Account.
• Life and disability insurance.
• Retirement plans 457(b) and 401(a) with employer contribution.
• Tuition assistance for undergraduate and graduate degrees.
• Federal Public Service Loan Forgiveness program.
• Paid Time Off/Vacation.
• Extended Illness Bank/Sick Leave.
• Paid holidays.
• Voluntary hospital indemnity insurance.
• Voluntary identity theft protection.
• Voluntary legal insurance.
• Pay in lieu of benefits premium program.
• Free parking.
• Commuter benefits.
• Cafeteria & Gift Shop Discount.

This position is covered by a collective bargaining agreement between EvergreenHealth and the Service Employees International Union (SEIU) Healthcare 1199NW. Union membership is optional.