Creator Programs Operations Lead Job at Patreon in San Francisco

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Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including paid memberships, free memberships, community chats, live video, and selling to fans directly with one‑time purchases.

Ultimately our goal is simple: fund the creative class. And we’re leaders in that space, with: $10B+ generated by creators since Patreon’s inception; 100M+ free memberships for fans who may not be ready to pay just yet; and 25M+ paid memberships on Patreon today. We’re investing heavily in building the best creator platform with the best team in the creator economy and are looking for a Program Operations Manager to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in‑office 2 days per week on a hybrid work model.

About The Team

The Scaled Creator Team within the broader GTM org supports small and medium sized creators on Patreon in their growth on Patreon. We work across Product, Marketing, Community, and Creator Partnerships to help creators adopt key Patreon tools and grow their memberships using a combination of 1:1 and 1:Many tactics.

About The Role

We are seeking a Program Operations Manager to run a first‑of‑its‑kind hybrid program supporting 300–500 creators through a blend of scaled systems and 1:1 guidance. You will manage the operational backbone of the program, including lifecycle emails, community engagement, segmentation workflows, and data tracking. Your role will include designing and executing core retention / growth tactics, including leading regular creator‑facing webinars, office hours, and structured feedback sessions that help creators adopt new features, strengthen their business, and connect with other Patreon creators. You’ll design and refine program processes, gather creator insights, and iterate quickly to improve outcomes. You’ll collaborate closely with Product, Community, Marketing, and Creator Management to ensure the program delivers real impact for creators. This is a highly hands‑on role ideal for someone who loves building programs, engaging with creators, and experimenting rapidly to find what works.

About You

• Have experience running creator‑ or customer‑facing programs at scale.
• Have managed lifecycle emails, onboarding sequences, or scaled outreach programs.
• Have run or contributed to community engagement (e.g., groups, webinars, events, office hours).
• Are comfortable leading live creator‑facing sessions — such as webinars, trainings, or feedback circles.
• Can run lightweight 1:1 creator consultations via email or short calls.
• Are a scrappy operator who thrives in fast‑paced, ambiguous environments.
• Are highly organized and able to build workflows, processes, and dashboards from scratch.
• Use creator insights (quantitative + qualitative) to drive program improvements.
• Care deeply about helping creators grow and succeed on Patreon.

About Patreon

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

Patreon is proud to be an equal‑opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

We operate under a hybrid work model: employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. Candidates hired into remote‑eligible roles are not expected to meet the same requirements.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Technology, Information and Internet

San Francisco, CA $118,700.00-$178,100.00 3 days ago