Visual Lead - Southpark Mall Job at ALO in Charlotte

Overview

The Visual Lead is responsible for achieving store sales and maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The role works closely with Operations and the Visual Manager to initiate, delegate, and provide feedback to the team to achieve optimal results supporting total store operations.

Responsibilities

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day floor replenishment, floor set updates, and supply management.
• Maintain strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising changes in accordance with directives and partnership with the Visual Manager.
• Plan visual floor changes with the management team, manage payroll, and adapt zones and visual support to business needs.
• Execute and maintain visual direction from planning through execution to meet company expectations, budgets, and timelines.
• Utilize reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels and make changes as necessary.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Partner with management to provide coaching, guidance, and direction to associates; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement.
• Collaborate with Operations Lead to ensure cross‑functional training, and with Sales & Service Lead to ensure the business is well‑executed.
• Execute company‑level operations‑focused directives, projects, and initiatives in partnership with the Operations & Visual Manager.
• Open and close the store in accordance with visual standards.

Qualifications

• 2+ years prior work experience in a client‑centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self‑motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s guiding principles.

Perks

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club with access to hundreds of streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options, and enhanced benefits such as free virtual access to mental health providers and new‑parent support for employees and dependents (Full‑time Employees).
• 401(k) with company matching (Full‑time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries.

Employment Details

Full‑time, 32–40 hours per week. Employees must have open availability and are expected to work variable shifts including peak days and weekends. All full‑time employees are expected to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). The position is located in Charlotte, NC.