Ernest Ready-Made Warehouse is hiring: Community Manager in Asheville

Community Manager – Ernest Ready‑Made Warehouse

Location: Asheville, NC — Full‑time hourly position.

Salary: $48,513.81 – $58,425.23 per year.

Company Overview

Ernest is a co‑warehousing space that supports every facet of eCommerce. We provide boutique fulfillment, 3PL services, and a collaborative workspace for local entrepreneurs looking to grow beyond their garage.

Core Responsibilities

• Build and grow a vibrant community across social media, forums, and other platforms.
• Create, curate, and manage engaging content (posts, articles, videos) that keeps members informed and connected.
• Moderate discussions, respond to comments, and ensure a positive, inclusive environment.
• Collaborate with admin, customer service, and warehouse teams to share feedback, maintain brand consistency, and align on campaigns.
• Monitor community metrics and analyze engagement data to refine strategies.
• Identify and cultivate relationships with community advocates, influencers, and brand ambassadors.
• Help shape community offerings and continuously improve member experience.
• Deeply understand member needs and effectively demonstrate how Ernest can support growth.

Typical Duties

• Monitor social media accounts for brand mentions and engage in real‑time conversations.
• Respond to customer inquiries, comments, and feedback promptly and authentically.
• Post marketing collateral and content across the company’s online channels.
• Organize and execute virtual or in‑person events, contests, and discussions.
• Conduct regular analysis of engagement rates and report on performance.
• Collaborate with design and marketing teams to create effective visual and written materials.
• Stay up‑to‑date on industry trends and competitor activity.
• Keep the space comfortable: ensure WiFi works, general space function, and coffee is brewing.
• Administrative customer support duties as needed.
• Demonstrate benefits of our customer online portal, give demos, and onboard new members.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Experience in B2B marketing, business development, or brand management.
• Proven track record of driving growth through strategic marketing.
• Strong writing, storytelling, and content creation skills.
• Understanding of customer experience.
• Proficiency with CRM systems, email marketing platforms, and social media tools.
• Experience in service‑based and/or logistics/eCommerce industries is a plus.
• Passion for entrepreneurship, community building, and customer service excellence.
• Curiosity and meticulous attention to detail are a must.

Benefits

• 401(k) and matching contribution.
• Health, vision, and dental insurance.
• Health Savings Account.
• Paid time off.
• Potential bonus structure based on performance.

About Ernest

Our mission is to grow businesses and help Asheville area entrepreneurs scale. Our core values are integrity, initiative, sense of community, and customer focus. We pride ourselves on being resourceful and flexible, and we operate as a small team with a high trust factor.