Remote VA
Customer Service Representative & Social Media Manager
Remote VA, Richmond, Virginia, United States, 23220
Customer Service Representative & Social Media Manager
We are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant accent, and prior experience in customer service and social media management. Key Responsibilities:
Answer incoming calls and respond to inquiries about our products and services. Provide excellent customer service and maintain a professional, friendly tone. Manage our Instagram account
post daily or weekly updates, create short videos and graphics, and engage with followers. Create visually appealing social media content (posts, stories, reels) using existing brand assets. Reach out to potential influencers, mothers, and family content creators for collaborations and partnerships. Respond to DMs, comments, and collaboration requests in a timely manner. Assist with outreach to potential retail partners and stores.
We are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant accent, and prior experience in customer service and social media management. Key Responsibilities:
Answer incoming calls and respond to inquiries about our products and services. Provide excellent customer service and maintain a professional, friendly tone. Manage our Instagram account
post daily or weekly updates, create short videos and graphics, and engage with followers. Create visually appealing social media content (posts, stories, reels) using existing brand assets. Reach out to potential influencers, mothers, and family content creators for collaborations and partnerships. Respond to DMs, comments, and collaboration requests in a timely manner. Assist with outreach to potential retail partners and stores.