Children's National Medical Center is hiring: Patient Family Library & Resource

Job Description

Patient Family Library & Resource Coordinator – PRN (250002N6) – a position that provides support, coordination, and management of the Patient Family Library Resource Center. The role creates a welcoming, user‑friendly environment and serves as a point of contact and referral source for patients, families, staff, and visitors seeking information on available support programs and services at Children’s National.

As a PRN, the Coordinator works as needed to support daily operations and the coordination of services, to develop and implement educational services and library programming, and to establish guidelines, policies, procedures, and performance standards that achieve departmental goals.

Responsibilities

• Primary point of contact for patients, families, and staff utilizing the Patient Family Library Resource Center.
• Assist with customer service questions and provide materials regarding hospital services, integrative care programs, patient resources, amenities, and way‑finding.
• Participate in the development, creation, and implementation of programs offered through the resource center.
• Serve as an active member of the Patient Family Advisory Council.
• Work with internal and external partners to support expansion of hospital‑based education services.
• Ensure home/hospital education materials are available.
• Support patient/family‑run group events and activities.
• Work with interdisciplinary team and library staff to select and acquire library materials.
• Create innovative systems for library operations, book distribution and circulation.
• Perform duties related to circulation management and control.
• Act as liaison between hospital programs and community partners to provide new and diverse library programming opportunities.
• Recruit, train, and supervise volunteer staff to assist with library operations and facilitate clinic/unit access to books, magazines, and other resources.
• Develop volunteer staffing plans/schedules.
• Provide statistics for the annual report.
• Contribute to the development of policies, procedures, and systems that ensure effective functioning.
• Manage day‑to‑day operations and implement the strategic plan of the Center.
• Participate in oversight of specific programs designed to enhance patient and family experience.
• Maintain a safe, clean, warm, and welcoming environment.
• Troubleshoot operational issues and develop action plans to resolve them.
• Work with the director to evaluate services, programs, policies, procedures, and performance standards to achieve departmental goals.
• Ensure compliance with Children’s National policies, procedures, and regulatory standards.
• Create and maintain the center website on Children’s National Intranet in collaboration with PR and Marketing.
• Maintain office supplies, equipment, and reference manuals.
• Create, maintain, and manage the center database and compile quarterly statistics and operations report.
• Maintain the Business Station and Refreshment Center.

Qualifications

Minimum Education
Bachelor’s Degree in Human Resources, Psychology, Education, Public Administration, or a related field (required).
Master’s Degree preferred.

Minimum Work Experience
2 years of related and progressive experience, preferably in a health‑care environment (required).
1 year supervisory experience (required).

Skills & Knowledge

• Prioritizes serving patients and families promptly and courteously.
• Advanced knowledge of Microsoft Office.
• Spanish speaking preferred.
• Excellent communication, problem‑solving, customer service, and organizational skills.
• Comfortable working with internal and external customers from diverse backgrounds.
• Demonstrated project management and coordination skills.
• Ability to collaborate with diverse teams.
• Active listening, empathy, and issue‑resolution capability.
• Flexibility to work weekends and off‑hour shifts.

Organizational Accountabilities

• Anticipate and respond to customer needs; follow up until needs are met.
• Demonstrate collaborative and respectful behavior.
• Partner with all team members to achieve goals.
• Receptive to others’ ideas and opinions.
• Contribute to a positive work environment.
• Demonstrate flexibility and willingness to change.
• Identify opportunities to improve clinical and administrative processes.
• Make appropriate decisions using sound judgment.
• Use resources efficiently.
• Seek less costly ways to accomplish tasks.
• Speak up when unsafe behavior or performance is observed.
• Continuously validate and verify information needed for decisions or documentation.
• Stop in the face of uncertainty to resolve the situation.
• Demonstrate accurate, clear, and timely verbal and written communication.
• Actively promote safety for patients, families, visitors, and coworkers.
• Attend carefully to important details—practicing Stop, Think, Act, and Review to self‑check behavior and performance.

Primary Location

District of Columbia – Washington

Work Locations

CN Hospital (Main Campus) – 111 Michigan Avenue NW, Washington, 20010

Job

Non‑Clinical Professional

Organization

Position Status: R (Regular) – O – PRN

Shift: Variable

Work Schedule: As needed

Job Posting

Sep 24, 2025, 6:35:48 PM

Full‑Time Salary Range

52,728 – 87,859.20

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.

It is the policy of Children's National Hospital to ensure a “drug‑free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances by all staff. Though recreational and medical marijuana are now legal in the District of Columbia, Children’s National and its affiliates maintain the right, in accordance with our policy, to enforce a drug‑free workplace, including prohibiting recreational or prescribed marijuana.