Rocky Mountain Truck Centers
Customer Service Advisor / Writer
Rocky Mountain Truck Centers, Flagstaff, Arizona, United States, 86004
Overview
Career Opportunities with Rocky Mountain Truck Centers A great place to work. Careers At Rocky Mountain Truck Centers Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Text SWAZto 720-637-1216 to apply for this position! We're seeking a Customer Service Advisor for our Flagstaff, AZ location. This is a full-time position with possible overtime. The shift hours are 6am-2:30 & 12:30pm-9pm, 5 days a week. Position Objective
The Service Writer/Advisor is the liaison between customers and the repair technicians. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company. Job Responsibilities
Answer incoming phone calls and greet walk-in Service Department customers in a timely and friendly manner. Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible) Prepare, open, maintain and close repair orders. Write up customer’s vehicle problems accurately and clearly on repair order. Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line. Obtain customer signature on WO. Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work. Explain work and all charges to Customer Maintains high customer satisfaction standards Maintain follow-up program on service repairs done and additional items found in need of repair. Handle customer inquiries in person and on the phone Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced. Qualifications
Mitchell Heavy-Duty Shop Management System Experience +A Plus+ High school diploma or GED. Proficient Computer and Microsoft skills, to be able to write up customers’ needs and concerns in order to effectively communicate with shop foreman and technicians. Must be able to multi-task Must have effective listening and communication skills in order to assist customers professionally in person or by phone. Applicants must pass background check and drug screen Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
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Career Opportunities with Rocky Mountain Truck Centers A great place to work. Careers At Rocky Mountain Truck Centers Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Text SWAZto 720-637-1216 to apply for this position! We're seeking a Customer Service Advisor for our Flagstaff, AZ location. This is a full-time position with possible overtime. The shift hours are 6am-2:30 & 12:30pm-9pm, 5 days a week. Position Objective
The Service Writer/Advisor is the liaison between customers and the repair technicians. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company. Job Responsibilities
Answer incoming phone calls and greet walk-in Service Department customers in a timely and friendly manner. Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible) Prepare, open, maintain and close repair orders. Write up customer’s vehicle problems accurately and clearly on repair order. Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line. Obtain customer signature on WO. Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work. Explain work and all charges to Customer Maintains high customer satisfaction standards Maintain follow-up program on service repairs done and additional items found in need of repair. Handle customer inquiries in person and on the phone Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced. Qualifications
Mitchell Heavy-Duty Shop Management System Experience +A Plus+ High school diploma or GED. Proficient Computer and Microsoft skills, to be able to write up customers’ needs and concerns in order to effectively communicate with shop foreman and technicians. Must be able to multi-task Must have effective listening and communication skills in order to assist customers professionally in person or by phone. Applicants must pass background check and drug screen Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
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